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Customer Services

Recruit Mint
Job LocationHuntingdon
EducationNot Mentioned
Salary£23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Account ManagerOur client based in Huntingdon who are a leading supplier of printed and customised products to the education sector is currently looking for Bilingual German/English speaking Customer Service administrators. Successful applicants will be working to ensurethat schools receive a premium service whereby all orders placed are processed and dealt with in a professional and timely manner and are delivered to schools on time.Key Responsibilities

  • Entering planner and other jobs onto the database and ensuring the information is current throughout the production process
  • Providing proof assessment to planner jobs where necessary
  • Being able to provide a concise quote for various products where necessary
  • Updating the customer user information on the CRM system
  • Ensuring the website order tracking information is up to date at all times
  • Sending jobs to print using various software
Key Skills
  • Fluent in German and English
  • Being able to deliver excellent customer service to our customers and enjoy dealing with people
  • Having the ability to use the main database and CRM system to ensure all information is kept up to date
  • Being able to delegate to Administrative personnel to ensure orders are processed correctly and in a timely manner
  • Have a problem solving attitude, being able to deal with all types of queries, complaints and problems
  • Being able to communicate professionally with customers by telephone and email
Hours, Benefits & Salary
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Sick pay
  • Work from home
  • 8 hour shift
  • Monday to Friday
  • Up to 23k DOE

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