Customer Service Advisor

Job Location	Huncoat Industrial Estate
Education	Not Mentioned
Salary	£18,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

The Company No ‘one size fits all’ when it comes to finding the perfect sleep experience for customers and that’s why at Bensons for Beds we put Sleep Wellness™ at the heart of everything we do. With nearly 70 years of retail and 100 years of manufacturing experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience.We have 190+ locations across our retail, manufacturing and distribution sites, employing c 1800 colleagues. Under new ownership of AlteriInvestors we have an ambitious 3 year plan to grow the business further and achieve our mission of becoming the market leading bed retailer with a strong omnichannel presence. The Benefits In return for your contribution to the team’s performance, we offer a competitive base salary of c £18k p.a.and all these extra benefits:

*Employee discount scheme for Bensons products

*‘Perks’ discounts from numerous high street and online retailers and service providers to save you money on your everyday purchases and bigger expenses such as holidays and travel, electrical goods, motoring and leisure products etc.

*Pension scheme – provided by Legal & General

*Healthshield cashback options for Health and wellbeing services (dental, optical, virtual GP, other hospital services and more)

Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)

Learning and development programmes to gain new knowledge and skills

Career progression – access to internal opportunities to build your career within Bensons for Beds

*Long service awards and ‘Love to Shop’ voucher rewards to spend as you like

28 days holiday, rising to 31 after 2 years’ service

(*qualifying periods apply) The Role We are hiring now for Customer Service Advisors to join our team, based at our dedicated Customer Contact Centre in Huncoat, Accrington.Representing the ‘Bensons’ brand, our Customer Service Advisors make a real difference and valued contribution to our customer experience and how they are treated on their journey from purchase to delivery. We have a great team and working environment and are ready to welcome some new colleagues to the team. Full training provided to ensure you have the knowledge and skills you need to be successful!The role includes:

Consistently delighting our customers (internal and external) in all interactions (verbal / written)

Promoting and driving a ‘1st call’ resolution whenever possible

Achieving company targets and kpi’s as set by the leadership team and Customer Service Managers

Ensuring agreed service levels are met in regards to responding to customer calls and correspondence

Ensuring call conversations are logged and adequate notes are taken and logged during the call

Resolving complaints to a high standard and maintaining the reputation of Bensons for Beds

Being bold enough to make decisions and take ownership when resolving customer complaints

Managing administrative duties and producing reports in line with business standards and processes

Communicating with various stores, distribution centres, and suppliers to get the required information

Upholding company policies and procedures

This is a full-time position (37.5 hrs/wk) based from our dedicated customer Contact Centre in Huncoat, Accrington.Shifts between the hours of 8am to 6pm Monday to Friday, including working one Saturday in three.We will be interviewing from w/c 22nd March, for start dates on 12th April and 5th May, where full training will commence for 6 week (M-F 9-5pm) then on to shifts as above. The Skills We are looking for a Customer Service Advisors who are devoted and passionate about delivering first-class customer service and representing the Bensons brand. Driven to achieve excellence in your work and contributing to business improvements, daring to challenging the norm if you think there’s a better way! Other skills you’ll need include:

Customer service experience witheffective and clear verbal and written communication skills

Taking pride in your work and caring about doing a good job to ensure our customers are happy

Previous complaint handling experience, able to explain the circumstances and resolution in a reasoned and balanced way, remaining calm and professional at all times

Ability to empathise with the customer and understand their query, taking ownership to resolve it for them

Able to work at pace and sometimes under pressure, meeting agreed timelines and targets

Good problem solving skills, providing logical and deliverable solutions

Able to use IT packages to upload data and check the status of cases, running reports etc.

Apply now! If you would like to join us as a Customer Service Advisor and love being part of a great team, making a valued contribution, growing your skills and developing new ones then click now to apply!There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. We’ll reply to you asap!

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