Customer Service Advisor

Job Location	Huncoat Industrial Estate
Education	Not Mentioned
Salary	£18,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Our Company Harvey’s Furniture and Bensons for Beds, employs over 3,500 passionate and dedicated staff and trade from over 450 retail stores across the UK. As a Business it is our quest to deliver the Best Customer Experience.We are looking forCustomer Service Advisorsto join our Team in Huncoat on 2nd March 2020. Great time to join a successful Team. The Job Role

To deliver service excellence within the customer contact journey

To deal with customer complaints effectively and efficiently

To consistently delight customers (internal and external) in every contact they make with us, either written or verbal

To respond to customer calls and correspondence within agreed service levels

To accurately log conversation notes during the call

To resolve complaints to a high standard and maintain the reputation of Bensons For Beds

To be bold enough to make decisions and take ownership when resolving customer complaints

To manage and action administrative duties in line with the business standards on processes

To complete various management reports

To communicate with stores, DCs and suppliers regarding required information and changes to procedures

To achieve targets and KPIs as set by the Leadership Team and CS Managers

To uphold company policies and procedures wherever possible

Whats in it for you In return, you will be rewarded with an excellent competitive salary of £18,000. Great company discounts, full in-house training and development program and fabulous employee perks. All this plus the chance to build a successful and rewarding career and be part of one of the largest furniture retailers in the UK. What we are looking for in our Customer Service Advisors

Experience of working in a Customer Facing Environment.i.e.Restaurants, Retails, Call Centres, Contact Centres, Customer Services

Team Player

Great Communication Skills

Excellent Customer Service Skills

If this sounds like you, we would love to have a chatPlease Click Apply

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