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Problem Analyst - Servicenow, ITIL, Problem Management

Job LocationHorsley, Derby
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My client, a leading Asset Mangement firm are looking for a Problem Analyst to join their team on a permanent basis.The role must have the ability to tackle a complex area in terms of people, process, technology and governance. Candidates should be able to plan, manage and execute a course of work, be highly independent, confident in their abilities and flexible enoughto adapt to a fluid landscape. This role involves a more holistic outlook on problem solving, integrating with Knowledge and extensive thinking of the backstage workings (in how a company works and delivers on customer experience) as well as organisationaland behavioural considerations.Essential Requirements:

  • Minimum of 5 years in a similar role
  • An ability to influence and build effective working relationships with clients, peers, and external providers.
  • Experience of working with project teams
  • Able to work under own initiative to tight deadlines
  • An ability to communicate effectively with stakeholders, peers and external providers
  • Good understanding of ITIL processes and their interdependencies.
  • Ability to operate across a Matrix environment, working with remote, global teams
  • Ability to cope in a technically complex and fast-changing environment

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