Service Controller / Contracts Administrator

Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing

Job Location	Honiley
Education	Not Mentioned
Salary	£18,000 - £25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Do you want to work for a busy family run automotive organisation who have maintained business levels throughout the pandemic Our client is a highly reputable and forward thinking manufacturing organisation. Being especially customer-focussed, our client is principally involved with the after sales activities that encompasses servicing, spare parts, contracts, long and short term rental, reporting and new equipment commissioning.The RoleThe Role will be responsible to the Operations Manager and will be varied. Given the dynamic nature of the service department, daily agendas can change very quickly so time-management and the ability to prioritise is essential. The role includes, but is not limited, to the following:-

Receive incoming service requests and despatching of technical engineers

Arrange spare parts shipments to coincide with arrival of engineers and for return visits

Arrange ancillaryequipment as directed by the engineer / Operations Management

Oversee time sheets to ensure working hours are reflected through to salaries and all overtime approved.

Liaise with suppliers (oils, access platforms, engine suppliers) for assistance and/or labour resource

Manage Companys own fleet of rental machines

Liaise with customers for booking-in routine servicing vehicles and replacements, uniforms and PPE

Cover for Operations Manager in absence of holidays or customer visits

Issue reports from operating system on request

Ensure Company operations are kept compliant

The Company operates a dedicated software programme (Protean) - Full training will be provided both in-house and also, if required, externallyThe Person

Must be an excellent communicator - especially over the telephone

Will have a friendly can-do attitude and make customers feel comfortable that their issue will be sorted

Technical competency is not essential but the candidate would be capable of logical thought processes

Will have a degree of commercial awareness and the need to achieve jobs on or below budget

Will be very customer-focussed and will keep his/her promises

Have strong MS Office skills (Word, Excel and Outlook)

In return the successful candidate can expect to receive;

Full training

25 days holiday

Pension Scheme

Length of service awards

Hours; 8.30am to 5pm Monday to Friday (working from home supported)

Free Parking (own transport essential due to location)

Required skills

transport

logistics

service

controller

Keyskills :
transpt logistics service controller

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