IT Operations Apprentice

Job Location	Holytown
Education	Not Mentioned
Salary	£12,480 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Employer description: Proact are a pan European service provider specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. We’re also here to break the mould. To stake new ground. To do things differently.We’ve created a fast-paced, people-first working environment with a focus on innovation, learning and career development that encourages you to do just that.If you keen to build an IT career and want to experience life as a PROACTivist, we can help you build your skills, increase your professional network and enhance your technical capability and experience.Overview:Our Apprenticeship Operations Team position has been designed to help you rise to the challenge of delivering against an ever-changing customer landscape. Your adaptability, agility and creativity will help you build the skills and confidence you need todevelop an IT career in a business that’s growing faster than you imagine.Responsibilities:

Responding to system-triggered alerts on supported customer and in-house systems
Diagnosing hardware failures
Restarting services and managing initial troubleshooting steps for incidents
Triaging automated alerts from customer systems and prioritizing them based on severity
Logging new incidents and alarms with appropriate priority levels
Ensuring timely responses and resolutions within contracted SLAs
Collaborating with team members to manage and resolve technical issues efficiently
Providing exceptional customer service throughout the incident management process
Contributing to continuous improvement initiatives within the Operations Team

Desirable skills:

Can deliver a great level of customer service
Excellent verbal and written communication skills
Good attention to detail
Interest in IT
An ambitious drive to do well
A willingness to work for our team
A good team player

Salary:£12,480 per annumWorking hours:37.5 hours per week, Monday to Friday, 9am - 5:30pmBenefits:

Hybrid working opportunity
Annual company celebrations
3 paid charity days per year
Discounted Tastecard
Access our Mental Health First aider network
Pension contribution scheme
Recruitment referral scheme

Future prospects: At the end of the apprenticeship, we’ll offer you a guaranteed permanent role with a starting salary of £27,300, provided you complete your probationary period and qualification.Employees who demonstrate the right attitude and a drive to succeed have the opportunity to progress through various levels, starting from 1st Line and advancing to 2nd and 3rd Line roles. We encourage the development of your skill sets, allowing you torealise your full potential in the field of IT.Moreover, at Proact, career progression isnt limited to specific departments. We offer opportunities for advancement in areas such as Networking, Security, Service Delivery, Team Leadership/Management, and beyond. In fact, many of our past apprentices havegrown within the company and now hold key positions across the teams.Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in,help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications yougain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

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