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Customer Service Supervisor

Nagel-Langdons
Job LocationHolytown
EducationNot Mentioned
Salary26,000 - 27,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have experience of leading a team and strive to deliver exceptional customer service every timeDo you have experience of working in a fast paced, customer service office environmentIf so, this could be the role for you!Here at Nagel Langdons,we havean exciting opportunity for a Customer Service Supervisor to join the team based at ourMotherwell depot. You will be working on a full time, permanentbasis workingMonday - Friday. In return youll receive a competitive salary of £26,000 rising to £27,500 per annum after successful completion of your 6-month probationary period.About us:Whether its fresh consignments or frozen goods we have it covered! Nagel Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 9 depots and over 375 lorries carrying chilled and frozen food all over the country. Werethe only company providing a 24-hour service of this kind, and were very good at it.Benefits youll receive as our Customer Service Supervisor:

  • Annual pay review
  • Company sick pay
  • Free inhouse job specific training and development
  • Opportunity for career relevant apprenticeships
  • Free onsite parking
  • Employee Assistance Programme
  • Staff Discount Scheme
  • Office/Warehouse to wheels scheme
  • Free eye tests up to £25
  • Relaxed working environment
The Customer Service Supervisor role:Your role will be to oversee the daily work of the Customer Service Team, ensuring that all customer-related enquiries are handled efficiently and effectively and within prescribed service agreements.What youll be doing as our Customer Service Supervisor:
  • Assist the team with handling queries and complaints, ensuring all records are made and any follow-up action is taken
  • Ensure that all incoming bookings are accurately recorded and allocated
  • Coach and support others to work in line with company procedures and identify where further development needs arise
  • Communicate with relevant colleagues and customers where necessary to resolve unforeseen difficulties
  • Quote prices for movement of loads upon request
  • Deputise where required and in partnership with management ensuring appropriate cover for all teams is available
What qualifications and experience are we looking for in our Customer Service Supervisor
  • IT literate in Microsoft Office packages
  • The ability to compile, analyse and interpret relevant data
  • Proven experience in a customer-facing facing role
  • Experience of leading a team &/or be working towards a Level 3 Management or equivalent qualification
What skills and abilities are we looking for in our Customer Service Supervisor
  • Ability to support, motivate and coach staff to maximise individual and team performance
  • Ability to use initiative and maximise resources to source effective solutions
  • Ability to work to set targets and deadlines
  • Excellent verbal and written communication & arithmetic skills
If this role sounds like the right fit for you, click apply today to become our new Customer Service Supervisor. Wed love to hear from you!

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