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Webchat Advisor

Pertemps Leeds Commercial
Job LocationHolbeck, Leeds
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Webchat Advisor Leeds £11.50 per hourTemp-Perm for the right personImmediate start available!Do you have excellent attention to detailAre you confident with MS Office and quick to learn new skillsDo you strive for first class customer service with a first-time resolution in mindIf so, we want to hear from you!

  • This is an excellent opportunity to work for a leading travel company, responding to all written communication received from customers over social media or website channels
  • Engaging with a wide-ranging demographic of customers to resolve queries in real time, using your communication and problem-solving skills to obtain the relevant information and assist the customer, ensuring first time resolution
  • Ability to thinking quickly and provide a personalised experience and dynamic conversation, putting the customer at the heart of everything you do
  • Responsibility to manage and triage all inbound enquiries, to directly address and/or provide the necessary details to be resolved by the relevant team
  • Ensure all communications comply with live chat guidelines, best industry standards and protocols, demonstrating values around Tone of Voice principles
  • Multitasking on computer-based programmes, recording case notes, using systems to find specific information
Full training will be provided however previous administrative, customer service or Webchat/Livechat experience is preferred along with accurate keyboard skills.Based in modern offices in the city centre, the role initially starts as a temporary assignment and there is a strong chance of it leading to a permanent position based on your own commitment, performance and desire to be part of the business.Hours - Monday to Friday 9am - 5pm.If the above is of interest to you, click to apply! Or, if you would like more information, pick up the phone and contact Pertemps Leeds asking for James Horton.

Keyskills :
Customer Service Advisor webchat

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