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Customer Service Executive

Job LocationHertford
EducationNot Mentioned
Salary£23,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you a motivated team-playerDo you have experience in providing a pro-active and customer-focused serviceAre you keen to join an upbeat and sociable teamOsborne Appointments are recruiting for a Customer Service Executive to join our client based in Hertford on a permanent basis.Our client has undergone an abundance of growth in recent years, with ambitious plans to continue growing. They are looking for a self-motivated individual with a collaborative approach to exceeding individual and business goals.Main duties:

  • Being the first point of contact for inbound customer calls, delivering outstanding customer service at all times
  • Building rapport with customers, to enable long-lasting relationships and partnerships
  • Proactive management of an assigned customer base to maximize opportunity for business growth
  • Working with customers to ensure they have the correct products and services to match their requirements
  • Query and dispute resolution, including collecting and analyzing data from customer invoices to reach resolution
  • Effective communication and collaboration internally and externally
  • Maintaining the CRM Database
  • Key Skills & Experience:
  • Exceptional communication skills, written and verbal
  • Outstanding customer service skills
  • Proactive and motivated approach to work
  • Strong IT skills
  • Problem solving
  • Adaptability and responsiveness
  • Excellent listening skills
  • Previous experience within Telecoms (desirable but not essential)
  • If you are interested in this opportunity, please apply with your CV today!Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office).Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.

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