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Job Location | Heathrow |
Education | Not Mentioned |
Salary | 35,000 - 40,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Freightserve recruitment are looking for a Customer Relationship Manager for a large niche sector Freight / Courier company. The company is based in the Heathrow area.-Manage and monitor Key account Customers and ensuring compliance with all agreed company policies.Excellence in customer service is promoted throughout the organisation.To work collaboratively with Operations and Sales Management to ensure maximum client satisfaction.Develop and maintain relationships with key clients.Run daily activity reports and maintain overall awareness of live shipments.Complete and send client reports/KPIs /QBR and Investigation reports in accordance with specific client requirements.Attend off site client meetings.Provide shipment specific updates where required.Main Responsibilities: Customs Invoice / Shipping approvals.Monitor / Assist with live bookings / collection orders.Understand client tariffs and handle quotations / pricing requests / shipping queries.Monitor client profit and loss accounts to maintain agreed levels of profitability.QualificationsMinimum 5 years Industry Experience. GDP Training and Qualifications specific to Transportation IATA Dangerous Goods by Air certification. IT / Computer literacy qualifications.As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.