Retail Assistant Manager

Job Description

Majestic Wine Haywards Heath are looking for an Assistant Manager.We are looking for an Assistant Manager to join us as we continue to grow our business through an exciting new venture.We believe that this success will come through our very own Majestic people and where best to start but right at the heart of ourInternal Talent.Have you heard that everything is moving online these days Well, at Majestic we dont think thats true. In fact, were one of the few retailers in the country actually opening new bricks and mortar stores. And now we need a fantastic team to help usprove the case for physical retail - and to ensure the key pillar of our future growth (having the right store, in the right area) is met. Could that be youNot only will you be leading the charge for experience based retail, youll be given the opportunity to develop and grow one of our first new stores (in a new location) for a number of years. Its an incredible opportunity. Theres a whole raft of new andVIP customers eagerly awaiting the chance to be wowed by your brilliant knowledge, service and passion - in locations weve long had our eye on.Heath ticks every box as a Majestic location. An affluent commuter town in West Sussex, which is spot-on for our customer demographic. Were currently fitting out a space in a new development very close to the main line rail station and Waitrose in thecentre of town, so expect high-footfall and a busy atmosphere. This is a true white space site with the nearest existing Majestic over 9 miles away.As one of our newest Majestic teams, being proactive with growing the store and engaging with the local customer base will be key. There are plenty of fantastic opportunities for strong walk-in growth, and the affluent local area could make for strong growthfor years to come. This is the chance to be at the forefront of an exciting new chapter for both the town and the Majestic businessThe RoleDo you love how it feels to help customers discover new products that they will love As an Assistant Manager you will join the Haywards Heath team! Youll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy!Majestic is dedicated to delivering a customer experience thats unlike any other - because you simply cant taste wine online! It starts with you discovering customers needs. And with the support of your store team members, you match those needs with theright products.Every day is an opportunity for you to turn another wine lover into a loyal Majestic customer.Key Responsibilities:At Majestic Wine our Customers are at the heart of everything we do. In this role, youll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

• Maintain outstanding store condition and visual merchandising standards
• Independent management for the store in the absence of the Store Manager
• Respond to all customer complaints and comments in a timely manner
• Manage and motivate the team alongside the Store Manager, to increase sales and ensure efficiency in your store
• Ensure Customers get the best shopping experience in-store, delivering market-leading customer service at all times
• Can prioritise and be efficient with your time so you can spend more time with our customers finding wines theyll love
• Maintain outstanding store condition and visual merchandising standards
• Overall management of the team in the absence of the Store Manager
• Ensure high standards for quality, customer service and health and safety are met
• Update colleagues on business performance, new initiatives and other pertinent issues
• Respond to all customer complaints and comments in a timely manner
• Sharing product knowledge with customers and with the stores team members
• Offering our customers a VIP service by proactively contacting them with our best deals
• Completing commercially viable rotas
• Making sure items are on the shelves and displayed attractively and priced accurately

Knowledge &Skills Required:

• Experience of leading and developing a team in a fast-paced environment within retail, hospitality or a similar customer-focused industry
• Desire to increase your wine knowledge
• Wine knowledge is beneficial but not essential
• WSET Qualification is beneficial but not essential
• Excellent time-management, delegation and problem solving skills
• Customer focus and excellent communication skills to provide your colleagues with feedback to help develop themselves and the store
• The energy to support and motivate the team in the absence of the Store Manager
• Determination to complete every to-do list on time, your store hit targets and maximise productivity
• Experience monitoring, managing and improving key performance indicators

What is in it for you:

• Up to 20% staff discount
• The chance to become a Majestic Business Partner; run your showroom and team like its your own business and reap the rewards!
• Fantastic incentives that take you around the world to explore our different vineyards
• Uniform provided
• A contributory Company Pension Plan
• Life Assurance (Worth 3 times your annual salary).
• 29 days holiday, including public and bank holidays.
• Career development opportunities - we are passionate about nurturing our internal talent!

About MajesticMajestic Wine is the UKs leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year.Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as partof a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment. More information can be found at In August 2019 Majestic announced it w