IT Support Engineer

Job Location	Hawthorn, Corsham
Education	Not Mentioned
Salary	£25,000 - £30,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.Your new role We are recruiting for the role of an IT Support Engineer to join our 1st Line team. You will be responsible for providing technical support to our clients ensuring SLAs are maintained and the ticketing system is fully up to date.We offer our engineers access to a wide variety of training and qualification resources and clear career progression routes. Within this role you will gain exposure to a wide variety of technologies and have the opportunity to really enhance your technical expertise.Some of your responsibilities will include:

Respond to requests for technical assistance via phone and electronically

Diagnose and resolve technical hardware and software issues

Completion of service tickets in a timely, concise and informative manner

Follow and maintain ITIL Process

Identify and escalate situations requiring urgent attention

Attend customer sites and provide IT support as directed by the customer

What you’ll need to succeedAs an IT Support Engineer you must be a strong communicator able to build working relationships, being approachable and supportive to our customers.Knowledge and experience required:

Experience in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified)

Strong customer service focus

Excellent verbal and written communication skills

A positive and friendly telephone manner

Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision

Desirable skills, experience and certifications (not required):

Windows 10 and current Windows Server operating systems (2008/2012/2016)

Active Directory

Office 365 or other cloud-based solutions

PBX systems such as 3cx

Backup solutions such as Veeam

Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate

Industry Standard qualifications (CompTIA or Microsoft Certified)

Why Vysiion Not only will you be working for a company that constantly exceeds expectations with both our innovation and our customer service, but there are many benefits you will receive while working for us:

Access to Pluralsight and certification support

Free on-site parking

Working at the forefront of technology

Clear progression paths

Culture quarterly and annual awards (Director awards, Pride awards)

Culture Club organise events for the company (such as Thirsty Thursdays, kids Christmas party, quarterly socials)

Comprehensive benefits (23 days holiday rising to 25 days, private medical insurance, pension, life assurance, cycle to work scheme)

About VysiionVysiion deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms, to the delivery of turnkey communications systems, the provision of end to end ICT Managed Services, secure hosting solutions for schools, charities, Government departments and the emergency services, as well as security solutions across the SCADA networks.As a result, the Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution, with an emphasis on security. All solutions are developed by a team with a proven track record and thorough understanding of cloud computing, Enterprise IT, OT network services, communications and infrastructure delivery, data centre, colocation and ICT Managed Services.What you need to do now Click "apply now" and you will end up on our careers page, where you can see the full job description and will be able to send a copy of your CV to our recruitment team.We are a company that hire for attitude, ambition and train for skills. So even if you don’t tick all of the boxes but want to be part of Exponential-e then please still apply.We will be in touch as soon as possible to discuss this opportunity, or other relevant positions we may have.

Salary: £19,000-£26,000 + £3500 shift allowance, dependant on experience and certifications

Location: Day shifts will be based at the Vysiion HQ, Langley Park, Chippenham, Wiltshire SN15 1GG. Night shifts will be based at the Data Centre, Spring Park, Corsham, Wiltshire, SN13 9GB.

Hours: 24/7 shift, 12 hour shift, 4 days, 4 off, 4 nights, 4 off

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