Workflow and Capacity Coordinator

Job Location	Hawkfield Business Park
Education	Not Mentioned
Salary	9.64 - 10.40 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time or part-time

Job Description

As a growing healthcare provider in the South West region, we are recruiting into the role of Despatcher.BrisDoc provides the Severnside Integrated Urgent Care service for the NHS. We pride ourselves on being a fantastic place to work where you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feelsproud of the work they do and the service that we offer to over 1 million patients across Bristol, North Somerset and South Gloucestershire.Successful applicants in this role will recognise the importance of a patient-focused service, have excellent interpersonal and customer service skills, a good standard of IT literacy and willingness to sometimes work in more than one of our bases withinBristol, North Somerset and South Gloucestershire.Main duties and responsibilities:

To continually review, monitor and manage the dispatch queue generated by NHS 111
To book patients as required into primary care centre appointments, if not directly booked by NHS 111 triage team
To ensure that information is reviewed in a timely way by relevant clinical staff to determine which patients require a home visit
To manage the scheduling of home visits to ensure that resources are used in the most effective way to ensure appropriate and timely patient care
To update Adastra if a patient contacts NHS 111 again after initial triage - e.g. if patient cancels appointment or clinical status has changed
To manage the Non Clinical Call Back Queue
To continually monitor the status of patients receiving out of hours care in respect of the key performance indicators the service needs to achieve
To update the shift manager throughout the shift so that appropriate decisions and actions can be taken to deliver each shift across Bristol, North Somerset and South Gloucestershire in line with performance targets

To monitor the demand flowing into the Integrated Urgent Care service in BNSSG via NHS 111 and other sources of referral
To assess levels of demand against available resource in a given shift to ensure patient care can be sustained
To make recommendations to the shift manager on how capacity can be best utilised or deployed to ensure demand can be met in a safe and timely way

To answer calls to the professional line from internal and external health care professionals
To ensure that the phone is answered within internally determined response time targets
To guarantee a professional and informed response to the caller and ensure that the Clinical Co-ordinator is available to speak to the caller within the shortest possible timescales (either direct transfer or rapid ring back)
To process external referrals via professional sources other than NHS 111 e.g. ambulance service, pathology results, community teams
To ensure that such referrals are accurately entered onto the Adastra system

Hours: Our services operate on a rolling 4 week rota and our current workforce requirements are for part time roles.This would be based at a combination of Osprey Court in Whitchurch and Nicholson House, Stoke Gifford, BristolWe operate on Bank Holidays and expect all staff to offer some availability over these days. Generous employee benefits package: Including an annual discretionary bonus, NHS Pension (offering 14.38% employers contribution) cycle schemes, flexible working, holiday buy back and many more.

Keyskills :
Communication SkillsComputer LiterateFlexibilityMotivatedHigh attention to detail

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