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Customer Service Coordinator

Job LocationHampton-in-Arden
EducationNot Mentioned
Salary20,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: Customer Service Coordinator / SchedulerLocation: Outskirts of Solihull B92Hours: Full time Monday to Friday 7.30am until 4.30pmSalary: Up to £23,000We are working on behalf of a sustainable and environmentally friendly organisation operating from a lovely rural office setting in Hampton in Arden. They are looking to strengthen their operations and administration teams with the addition of a CustomerService Administrator / Scheduler.This role requires excellent communication skills both written and verbal, with the need to be proactive and reactive daily. You will be interacting with a wealth of customers from domestic homeowners to commercial organisations such as national housebuilders,housing associations, facilities management companies, government departments and other well-known brand names.This is a full-time office based position - due to the location you need to be a driver to access the tranquil rural environment!Role and responsibilities:

  • Act as first point of contact into the business by email predominantly as well as phone and website enquiries
  • Process and effectively log customer bookings to be sent onto internal tablets with live jobs to be completed by engineers and drivers
  • Organise delivery routes and jobs for drivers daily to ensure smooth delivery of goods
  • Processing card payments over the phone for customers
  • Attaching detailed notes onto basic invoices to be sent to customers
  • Typing up quotations to be sent onto customers for review
  • Supporting the Facilities Helpdesk with organising planned and reactive maintenance
  • General administration duties as required such as handling post, scanning and filing
Skills and experience required:
  • Proven work history in a customer service role is essential
  • Strong organisational skills essential
  • Confident, resilient and friendly mannerism
  • Confidence to push back and act with a sense of urgency when required
  • Ability to effectively prioritise workload
Benefits:
  • Free onsite parking
  • Cycle to work scheme
  • Modern office environment in a rural setting
  • Employee wellness programme access to counselling, legal and financial advice
  • Company pension scheme
  • Company uniform provided
If you have the relevant skills and experience, and actively seeking a new and dynamic Customer focused role then please apply today!

Keyskills :
Co OrdinatorCommunication SkillsCustomer ServiceGeneral AdministrationScheduling

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