IT Helpdesk Technician Apprentice

Job Location	Hamilton International Technology Park, Blantyre
Education	Not Mentioned
Salary	£21,897 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Daysoft is the leading UK based manufacturer and supplier of daily disposable contact lenses. Our success comes from being highly innovative in all aspects of the design, manufacture and engineering of our products, processes and our routes to market.An exciting opportunity has arisen for a reliable, energetic, motivated and enthusiastic individual hoping to start their career in IT with an apprenticeship. Daysoft is a fast paced, thriving company giving the applicant the opportunity to work with andlearn about many IT hardware and software systems. Apply now and start your future here!The IT Helpdesk Team provide advice and support on issues arising within the company’s systems. You will be the first point of contact responsible for answering, resolving, and documenting all requests from users. As such you must be approachable, enthusiastic,organised, and be able to demonstrate strong communication skills within a customer facing environment.Responsibilities:

Providing a timely, friendly, reliable service to all IT users within the company by phone, email, face to face and remotely
Logging, monitoring and dispatching helpdesk requests ensuring that requests are effectively captured and allocated the appropriate priority levels
Taking ownership of support requests and managing them effectively through to completion
Undertaking first line support for IT users by phone, email, face to face and remotely
Investigating reported issues in detail, gaining evidence and escalating internally when necessary to meet SLA’s
Communicating with IT users of all levels about their reported issues and requests and any known service issues by phone, email, face to face and remotely ensuring that users are kept up to date with the progress of their support requests at all times
Troubleshooting, monitoring and maintaining systems and printers
Website troubleshooting and monitoring
Hardware deployment, installation and maintenance
Software deployment and upgrades
Carrying out routine housekeeping and proactive checks on IT systems
Assisting with the development and implementation of IT projects
Being responsible for the monitoring, maintenance, security and tracking of all Daysoft IT Assets (hardware, software and licencing)

Required skills:

Good communication skills - both written and verbal
A strong interest in IT
Approachable manner
Friendly
Eagerness to learn
Flexible and organised
Hardworking and reliable
Applicants must have at least 3 NAT 5’s or equivalent, including Maths, English and IT / Computer related subject

Salary: £21,897 per annumHours of work:37.5 hours per week, Monday to Friday 10am – 6pm. Some out of hours work may be required.Benefits:

Annual holidays of 22 days increasing by 1 day after each 12 months of service to a maximum of 25 days + 8 public holidays
Dedicated time to skills development
Pension scheme
Annual salary review

Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in,help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications yougain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

APPLY NOW