Remediations Execuitive

Job Description

Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.At Target, we give you the opportunity to make a difference. Youll be involved in shaping the growth of the business - and youll get to try new things along the way. If you are up for a challenge and are willing to work hard, working with us will giveyou a fulfilling and varied career.What can I expect

• Deliver against a constantly changing set of task requirements, addressing issues identified throughout Target operations.
• Undertake a number of differing Financial Services Customer Service activities - eg. correspondence production & review, telephony support, QC/QA activities, data reviews etc.
• Deliver excellent customer service to all customers of Target Servicings clients.
• Treat customers fairly at all times.
• Execute all agreed tasks accurately and in a timely manner, as directed by your Team Leader/Manager.
• Tasks could be required on any Target client, include open and closed portfolios, across a diverse product range.
• Provide support to our colleagues in BAU as/when required.

What will I be doing People

• The ability to effectively multi-task is essential to the successful execution of this role.
• Actively seek improvement and own personal development.
• Support a culture of continuous improvement by identifying opportunities that will benefit the company and/or our clients or their customers.
• Establishes positive working relationships with colleagues across Target.
• Recognises and respect the roles, responsibilities, interests and concerns of colleagues.
• Understands the relationship between TSL, clients and their customers

Customer

• Ensure a high level of customer service to all customers, both internal and external in line with legal/statutory requirements and SLAs.
• To deal with customer enquiries in with line with client SLAs and call handing targets
• To build effective client relationships Demonstrate flexibility and adaptability ensuring clients and customers needs are met.
• Demonstrate flexibility and adaptability ensuring clients and customers needs are met.
• Establish relationships & maintain a high level of customer service

Process

• Adhering to instructed processes and procedures to ensure that an excellent level of customer service is delivered to our clients and customers.
• Demonstrates flexibility to meet the changing needs of the business.
• Challenge existing processes and procedures to ensure that we deliver a world class service to our clients.

Youre someone who is:

• Innovative
• Open and Fair
• Accountable
• Resiliant
• Supportive of others
• Able to proactively look for solutions to problems.
• Able to take pride in own work and cares about the detail.
• Able to takes pride in delivering high quality work.
• Able to demonstrate awareness of the impact of own performance and behaviours on team performance.
• Able to share own knowledge to support colleagues.
• Able to demonstrates professionalism and consistently treats customers fairly.
• Able to respond quickly to work priorities and completes work within agreed timescales.
• Able to proactively identify potential barriers to achieving business and personal objectives and acts to address them at an early stage.

Youre someone who has:

• GCSE Minimum grade Cs in English and Maths
• Significant customer service experience
• Worked in an FCA regulated financial services company (Desirable)
• The ability to support the design and delivery of appropriate training in relation to new systems, processes and products. (Desirable)
• The ability to play a key role/lead internal and external facing projects. (Desirable)

In addition to your basic salary, we offer a comprehensive, flexible and market-competitive benefits packageOur flexible benefits package allows you to choose the benefits that best suit your lifestyle.Core Benefits:

• Annual Pay Review
• Discretionary Company Performance Bonus
• Employee Assistance Program
• Free Private Health Care
• Free Flu Vaccinations + Eye Tests + Voucher towards glasses
• My Recognition
• Free access to GP, Physiotherapists and more
• Holidays 24 - Increases with length of service & Bank Holidays
• 4 x Salary Life Insurance

Our flexible benefits scheme gives employees access to additional benefits to supplement their core package:

• Pension Contribution - Salary Sacrifice
• Cycle2Work + Car Leasing - Electric Cars
• Critical Illness Cover + Dental Insurance
• Gym Flex
• Hello Fresh / Taste Card / Gourmet Card
• RAC Breakdown Cover
• Charitable Payroll Giving
• Buy / Sell holiday
• Technology loans

Were committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.Grow your future with us!