Junior Application Support Analyst

Job Description

Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.At Target, we give you the opportunity to make a difference. Youll be involved in shaping the growth of the business - and youll get to try new things along the way. If you are up for a challenge and are willing to work hard, working with us will giveyou a fulfilling and varied career.What can I expectThe Application Support team operates as the second line behind the Service Desk. The team works with colleagues in the First Line Service Desk, Networks and Infrastructure teams to investigate, improve and fix software applications. This includes initialinvestigation to determine the extent of a problem, identifying the impact and implementing/contributing to temporary and permanent solutions to issues.The team also liaises with colleagues in Software Development and Testing teams, and external IT Suppliers,and provides timely and meaningful communication to users on the status of their service requests and incidents.What will I be doingPeople

• Advise users on appropriate actions
• Ability to perform as a strong team player
• Demonstrate ability to learn new skills
• Pursue personal and career development
• Complete Individual Performance Objectives according to agreed measures set by the Application Support Manager
• Undertake 6 month performance reviews by the Application Support Manager
• Responsible for own self development Customer & Client
• Can perform stakeholder interviewing to understand current process and gather further information on the incident or problem
• Liaise with internal teams or 3rd parties to investigate incidents and problems
• Present minor changes to the Change Approval Board for authorisation prior to implementation
• Post implementation support for changes to Targets live Business-as-usual software systems and business processes
• Attain good levels of feedback from call resolution reviews

Financial

• Investigate incidents and problems through to resolution
• Work within defined service desk and client SLAs
• Challenge and validate requests from internal and exteral clients

Process

• Follow defined processes & procedures for incidents and problems
• Follow defined service desk processing procedures
• Analyse incidents and problems, documenting the findings and categorising the incident or problem correctly
• Complete simple change controls for system configuration changes
• Where applicable, test minor fixess and produce test evidence acceptable for peer review and business sign off

Youre someone who:

• Has good attention to detail
• Has problem and Incident resolution and management
• Can communicate effectively & Influence Stakeholders
• Has confidentiality, data security and data privacy awareness
• Strong commercial awareness

Desirable:

• Project/Release Planning
• Guidance and support
• Implementation Planning

Youre someone who has:

• Interest in business processes, databases and SQL
• Experience in Microsoft Office applications OR
• Extensive experience working in the Financial Services Industry

Desirable:

• IT Helpdesk
• Regulatory Adherence
• Experience of working within Financial Services Industry
• Problem solving and Incident Management
• Understanding of database models and datatypes

In addition to your basic salary, we offer a comprehensive, flexible and market-competitive benefits packageOur flexible benefits package allows you to choose the benefits that best suit your lifestyle.Core Benefits:

• Annual Pay Review
• Discretionary Company Performance Bonus
• Employee Assistance Program
• Free Private Health Care
• Free Flu Vaccinations + Eye Tests + Voucher towards glasses
• My Recognition
• Free access to GP, Physiotherapists and more
• Holidays 24 - Increases with length of service & Bank Holidays
• 4 x Salary Life Insurance

Our flexible benefits scheme gives employees access to additional benefits to supplement their core package:

• Pension Contribution - Salary Sacrifice
• Cycle2Work + Car Leasing - Electric Cars
• Critical Illness Cover + Dental Insurance
• Gym Flex
• Hello Fresh / Taste Card / Gourmet Card
• RAC Breakdown Cover
• Charitable Payroll Giving
• Buy / Sell holiday
• Technology loans

Were committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.Grow your future with us!