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Commercial Arrears Executive

Target Group
Job LocationGwent
EducationNot Mentioned
Salary22,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.At Target, we give you the opportunity to make a difference. Youll be involved in shaping the growth of the business - and youll get to try new things along the way. If you are up for a challenge and are willing to work hard, working with us will giveyou a fulfilling and varied careerAs an Arrears Executive within our Commercial team, your role will be to maximise arrears collections on behalf of our clients in accordance with pre-determined policies and proceduresTreating Customers Fairly is a central part of the Financial Conduct Authority retail regulatory regime and an integral part of this role.Duties include:

  • Undertaking arrears collection activities on commercial client portfolios
  • Commercial clients could include open and closed portfolios and a diverse product range.
The team are led by a Team Leader and Expert who will be there to provide ongoing support in the form of regular 121s, huddles and coaching sessions. Youll receive regular feedback on your contribution to our customer journey. The team are hardworking andpassionate about making Target a great place to work. They care about performance and making sure we are giving our customers the best experience.We champion personal development and theres always opportunities to grow & progress your career with us. Youll also be thanked for a job well done through our My Recognition portal. This is our way of celebrating success stories.Its important that we create a fun culture and show you that we care about your wellbeing.Youre someone who is:
  • Passionate about providing fantastic levels of service for customers
  • Able to work and learn quickly in a fast paced, fun and dynamic environment
  • Caring about doing a great job and exceeding expectations with the quality of what you do
  • Calm and reassuring with their telephone manner
  • Resilient
  • Pro-active, inquisitive and problem-solving by nature
  • Able to negotiate
Youre someone who has:
  • Financial Service experience ideally within a commercial/B2B environment OR
  • 12 months customer service experience in a lending environment OR
  • Arrears experience within utilities or telecoms
In addition to your basic salary, we offer a comprehensive, flexible and market-competitive benefits package. Our flexible benefits package allows you to choose the benefits that best suit your lifestyle.Core Benefits:
  • Annual Pay Review
  • Discretionary Company Performance Bonus
  • Employee Assistance Program
  • Free Private Health Care
  • Free Flu Vaccinations + Eye Tests + Voucher towards glasses
  • My Recognition
  • Free access to GP, Physiotherapists and more
  • Holidays 24 - Increases with length of service & Bank Holidays
  • 4 x Salary Life Insurance
Our flexible benefits scheme gives employees access to additional benefits to supplement their core package:
  • Pension Contribution - Salary Sacrifice
  • Cycle2Work + Car Leasing - Electric Cars
  • Critical Illness Cover + Dental Insurance
  • Gym Flex
  • Hello Fresh / Taste Card / Gourmet Card
  • RAC Breakdown Cover
  • Charitable Payroll Giving
  • Buy / Sell holiday
  • Technology loans
Were committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.Grow your future with us!

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