Client Account Manager

Job Description

Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.At Target, we give you the opportunity to make a difference. Youll be involved in shaping the growth of the business - and youll get to try new things along the way. If you are up for a challenge and are willing to work hard, working with us will giveyou a fulfilling and varied career.As Client Account Manager, your main responsibility is to manage the BAU relationship with Targets existing client base. Your role will include managing client issues and escalations, leveraging the support of the Client Account Director as appropriateto drive accountability and resolution from Targets business / business leaders.You will foster and drive both existing and new business opportunities from within Targets client base, leveraging relationships with senior client business leaders to identify opportunities and shape propositions which are aligned to client needs and values.You fulfil this role by interacting and working alongside colleagues from across all business units.In order to achieve client satisfaction, you will be responsible for agreement with clients on the definition of service and will act as an escalation point to ensure that all areas such as service levels, management information, governance and key deliverablesare managed appropriately within Target.Youll receive regular support and feedback in 121s and have half yearly reviews to discuss your progress and future, where appropriate youll be thanked for a job well done through our My Recognition portal; our way of celebrating success stories.Your role requires a strong focus on increasing revenue through extending the Target relationship to currently unserved areas of the client business.People

• Lead, influence and motivate the team.
• Escalate any client issues
• Maintain high levels of confidentiality.
• Work collaboratively with other departments to close down actions and remove obstacles to progress.

Client

• Manage the monthly governance; cycle ensuring all critical actions are met by the business.
• Ensure that Target is considered the Clients service provider of choice through the strength of the relationship built.
• Work with the client and Targets Contract Management function to ensure the delivery of post sales activities are working well through all relevant Target areas and liaise with internal teams to ensure expectations are met or, where possible, exceeded.
• Support the development of Strategic Client Account Plans and a pipeline of revenue generating opportunities

Financial

• Work with the Client Account Director to achieve agreed profit and loss targets and additional targeted revenue identified through the core change control process whilst protecting BAU revenue.
• Be proactive in recommending process improvements over and above the Definition of Service to reach specified targets. Review and manage pipeline of client change requests, utilising the Target Change and Contract Management Teams as appropriate to drivethis forward.
• To review periodic Accounts Receivable reporting and WIP from Finance to ensure all unpaid invoices are escalated to the client and paid in a timely fashion.

Process

• To chair Monthly Client Governance meetings, coordinating relevant attendees to represent the business and relevant operational areas.
• To support the Client Account Director in the development of their client specific elements of the annual business plan.
• To support the development of Strategic Client Account Plans and creation/driving of a pipeline of revenue generating opportunities.
• To ensure delivery against Targets BAU and core revenue targets within the existing client base.
• To understand and implement appropriate levels of regulatory and risk awareness across all relevant activities within scope and remit.
• To keep up to speed with new product developments (internally and externally), industry trends and relevant activities from Tech Mahindra.
• To log, track and respond to all client queries, questions and actions
• To ensure timely and accurate production of client reporting, providing commentary and updates as necessary, to liaise with SMEs across the business to provide performance insight for inclusion and to track SLA/KPI achievement and create actions to addressfailures.
• To conduct service reviews in line with the client governance schedule and to ensure schedules are kept up to date and adhered to by required attendees.

Youre someone who is:

• Target orientated
• Negotiation skills
• Excellent interpersonal skills
• Strong organisation and planning skills
• Commercial and business acumen
• Financially literate
• Good knowledge of Microsoft Office Product Suite
• Confident and professional with internal and external customers
• Ability to influence
• Strong time management skills

In addition to your basic salary, we offer a comprehensive, flexible and market-competitive benefits package. Our flexible benefits package allows you to choose the benefits that best suit your lifestyle.Core Benefits:

• Annual Pay Review
• Discretionary Company Performance Bonus
• Employee Assistance Program
• Free Private Health Care
• Free Flu Vaccinations + Eye Tests + Voucher towards glasses
• My Recognition
• Free access to GP, Physiotherapists and more
• Holidays 24 - Increases with length of service & Bank Holidays
• 4 x Salary Life Insurance

Our flexible benefits scheme gives employees access to additional benefits to supplement their core package:

• Pension Contribution - Salary Sacrifice
• Cycle2Work + Car Leasing - Electric Cars
• Critical Illness Cover + Dental Insurance
• Gym Flex
• Hello Fresh / Taste Card / Gourmet Card
• RAC Breakdown Cover
• Charitable Payroll Giving
• Buy / Sell holiday
• Technology loans

Were committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.Grow your future with us!