Application Support Administrator

Job Description

Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.At Target, we give you the opportunity to make a difference. Youll be involved in shaping the growth of the business - and youll get to try new things along the way. If you are up for a challenge and are willing to work hard, working with us will giveyou a fulfilling and varied career.What can I expectResponsible for supporting Target Servicings operational business areas within the work stream of Application Support (Business Support).The Business Systems Administrator will primarily be responsible for Product launches and Product removals on the third party DPR system and the Target Centrac system. Managing the whole process will include liaising with the client, third party softwareprovider, internal IT support and UAT testers to meet tight client SLAs. The Administrator will configure the new products in the DPR system which will require software application and IT skills. An attention to detail, ability to work with deadlines andthe abilty to perform as a strong team player will be essential.When not managing Product launches the administrator will investigate live queries or issues raised by the business for all of Targets systems. The administrator will also configure minor changes and support standard system processes, this will includeProduct set-ups for investment clients, bulk mailings, transactions and letter configuration.The individual will accept that, due to the nature of the role and the work involved, flexible working is required. Target currently operate a 7am - 7pm cover for the 3rd line Support Teams with an average of 7.5 hours worked between these times. There willbe occasions whereby working outside of these hours will be required. Notice will be given in these instances.What will I be doing People

• Advise users on appropriate actions
• Learning new processes/systems as required
• Pursue personal and career development
• Complete Individual Performance Objectives according to agreed measures set by Senior Business Analysts
• Undertake 6 month performance reviews by Senior Business Analyst.
• Responsible for own self development

Customer & Client

• Perform stakeholder interviewing to understand current process and gather further information on the problem
• Liaise with internal teams or 3rd parties to investigate problems
• Present all changes to the Change Approval Board for authorisation prior to implementation
• Post implementation support for changes to Targets live business as usual software systems and business processes
• Attain good levels of feedback from call resolution reviews Financial (processing transitions, managing a budget etc.)
• Investigate problems through to resolution
• Work within defined service desk and client SLAs
• Challenge and validate requests from internal and exteral clients Process
• Follow defined processes & procedures for incidents and problems
• Follow defined service desk processing procedures
• Analyse incidents and problems documenting the findings and categorising the problem correctly
• Complete simple change controls for system configuration changes
• Where applicable test minor fixes and produce test evidence acceptable for peer review and business sign off

Youre someone who is:

• Customer Focused
• Risk Aware
• Accountable
• Results Driven
• Able to keep attention to detail
• A strong problem solver
• A great communicator

Youre someone who has:

• Experience of working within Financial Services Industry
• Experience in Microsoft Office applications
• Abilty to deliver under tight Client SLAs
• Risk Identification experience
• Regulatory Adherence

Desirable:

• Can interpret and construct complex data models
• Experience of IBM iSeries
• ITIL
• Service Desk
• SQL
• IT Systems support (Problem solving)
• Systems analysis

In addition to your basic salary, we offer a comprehensive, flexible and market-competitive benefits packageOur flexible benefits package allows you to choose the benefits that best suit your lifestyle.Core Benefits:

• Annual Pay Review
• Discretionary Company Performance Bonus
• Employee Assistance Program
• Free Private Health Care
• Free Flu Vaccinations + Eye Tests + Voucher towards glasses
• My Recognition
• Free access to GP, Physiotherapists and more
• Holidays 24 - Increases with length of service & Bank Holidays
• 4 x Salary Life Insurance

Our flexible benefits scheme gives employees access to additional benefits to supplement their core package:

• Pension Contribution - Salary Sacrifice
• Cycle2Work + Car Leasing - Electric Cars
• Critical Illness Cover + Dental Insurance
• Gym Flex
• Hello Fresh / Taste Card / Gourmet Card
• RAC Breakdown Cover
• Charitable Payroll Giving
• Buy / Sell holiday
• Technology loans

Were committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.Grow your future with us!