Content Specialist Business and Commercial

Job Description

End Date Wednesday 14 June 2023 Salary Range £45,198 - £50,220 We support agile working – click here for more information on agile working options.Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary Lloyds Banking Group is committed to be the best digital bank for consumers and businesses in the UK. Were the UK’s leading digital bank, with over 11 million active online customers across our four main brands, as well as the UK’s biggest mobile bank. Ourvision is to be the pioneer in digital relationship banking and recognised as a leader in the way digital technologies are used to safely and simply service our customers across channels. An exciting opportunity has arisen to join the Digital Channels Team as a Content Specialist becoming a member of our diverse team. Therell be plenty of opportunity to make a difference to the lives of our customers though digital content on our Lloyds Bankand Bank of Scotland business websites. You’ll be part of a broader team that is shaping the future of the Business and Commercial banking’s website, step-changing the customer experience leading on development of new navigation, new components and major contentupgrades supporting product, servicing, coverage and marketing to deliver their business objectives. In addition, the team is also fundamental in supporting our customers and the bank’s strategic agenda around key thematics such as sustainability, cost ofliving and productivity. Data and insight is at the heart of our thinking, both to inform our recommendations and measure and optimise performance.Location flexible with hubs in Bristol, London and Cardiff. We embrace agile working. Job DescriptionContent SpecialistLloyds Banking GroupSalary & Benefits: £45,198 - £50,220 (depending on experience)Location: London (Were flexible on location and can also consider candidates based out of Bristol/ Cardiff) For many of our office based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one ofour office sites.Well also give you a broad remuneration package which includes:

• A performance share bonus
• A generous pension contribution
• Extra flexible benefits that adjust to suit your lifestyle
• Private health cover
• A minimum of 30 days holiday plus bank holidays
• Various share schemes including free shares

Lloyds Banking Group is the UKs leading bank with over 30m customers, and its biggest digital bank, with over 18 million active online customers. Weve placed a bold transformation programme and a multi-channel approach to banking at the heart of our strategyto be the best bank for customers, backed by significant investment in our platforms and people over the next three years.Where does this role sitAn exciting opportunity has arisen to join the Digital Channels Team. Therell be plenty of opportunity to make a difference to the lives of our customers though digital content on our Lloyds Bank and Bank of Scotland business websites. You’ll be part ofa broader team that is shaping the future of the Business and Commercial banking’s website, step-changing the customer experience, leading on development of new navigation, new components and major content upgrades supporting product, servicing, coverage andmarketing to deliver their business objectives.Perhaps you can make it possible!What will I get involved with

• Becoming a credible consultant for customers across the business, truly understanding the capabilities of AEM and the components, proactively understanding the design systems across the site to provide recommendations focused on the customer, that we canbuild and that are consistent with the experience cross site.
• Reviewing content requests for relevancy, accuracy and quality, collaborating with customers until quality standards are met and proactively involving your LM, our Content Strategist and Visual Designer for more complex briefs
• Ensuring execution of content change to websites are timely, accurate & accessibility friendly
• Responsibility for applying due diligence to authorise changes to the live websites
• Contributing to the overall performance and design standards of the public website, suggesting new ideas to make existing components better, or new components to uplift customer experience and website performance
• Completing simpler changes and proactively raising briefs to deliver small changes and identified errors/fixes
• Potentially use Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations and take findings from activity

About your experience…

• You’ll have a deep understanding of content management systems, significant understanding of User Experience and User Centred Design principles. Significant experience of web development either for projects or BAU site maintenance and a real passion foreverything digital. Youll also be adept at balancing multiple priorities in a dynamic and delivery environment, a strong teammate but also able to use own initiative.

The skills and background youll need..

• A solid grasp of CMS Systems, ideally AEM
• A proactive approach, a desire to make a difference, a commitment to better and real sense of accountability
• Attention to fine detail ensuring accuracy of change
• Partner management establishing relationships with colleagues to ensure the best outcome for our customers
• Good written communication skills, comfortable with data helpful
• Planning and organisation skills to ensure delivery according to business requirements
• Experience in UX and UX principles
• Page build to support search engine optimisation and accessibility
• A real passion for empathising and translating customer needs, ensuring they have the customer in mind in all decisions
• Desirable skills : web analytics, visual design

What youll get in return:We have the scale to provide genuine opportunities to develop and achieve a rewarding and fullling career.We can offer working outside the traditional 9:5 a with flexible and hybrid working patterns and care about what might work for you...Were also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. Being disability positive, reasonable adjustments can be accommodated in our recruitment process.We’re proud to have received the following industry recognitions that show our commitment to inclusion: