Web Developer

Job Description

Islamic Relief WorldwideIslamic Relief UK (IRUK)Web DeveloperBASE LOCATION: London, UKREPORTING TO: Digital Engagement ManagerLINE MANAGEMENT RESPONSIBILITIES: N/AISLAMIC RELIEFIslamic Relief is an international non-governmental organisation (INGO) founded in the UK in 1984 by a group of medical doctors and activists. Established in response to the widespread famine in Africa, Islamic Relief has grown to become one of the worlds largest Muslim INGOs with a presence in over 40 countries worldwide. Since 1984, Islamic Relief has saved and transformed the lives of over 117 million people. By responding to disasters, rebuilding lives and preparing people in case disaster strikes, we save lives before they are lost. In addition to providing disaster and emergency responses, we also promote sustainable economic and social development by working with local communities - regardless of race, religion or gender. Islamic Relief is a member of the Disasters Emergency Committee (DEC) and an implementing partner for DFID, ECHO, the World Food Programme (WFP) and UNHCR.PURPOSE OF DIVISION (IRUK)Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUKs focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities. PURPOSE OF DEPARTMENT (Marketing)The Marketing Department will liaise with key stakeholders to ensure IRUK campaigns and products are effectively promoted to its targeted audiences through integrated and creative marketing and fundraising techniques.The department seeks to raise awareness, funds and understanding of IRUK, grow influence, drive action and ultimately bring key audiences closer to our purpose.JOB PURPOSE• Manage the digital assets of Islamic Relief UK, particularly the website, ensuring that it operatesin an optimal manner.• Manage the development, evolution and/or integration of digital assets, e.g. digital giving platforms and digital events management systems.• Ensure all development projects have well considered user interfaces and provide an optimal user experience.• Provide the Digital Marketing team support with technical SEO, email marketing, and tracking/reporting across key digital marketing platforms.KEY WORKING RELATIONSHIPSInternal• Marketing Department• Head of Fundraising, and other members of the Fundraising department• Supporter Relations Unit• Communications department• Islamic Relief Worldwides Product Development and ICT teamsExternalExternal digital marketing and web development agencies, third-party digital platforms, payment service providers, software suppliers and data agencies.SCOPE AND AUTHORITYScope of the RoleReporting to the Digital Engagement Manager, the Web Developer is responsible for the day-to-day management of Islamic Relief UKs digital assets, primarily the website, as well as all future developments of the website and other digital platforms.The postholder will work closely with the wider Marketing department to ensure IRUKs website (and other digital assets) are functioning optimally as part of the wider digital marketing ecosystem. Whilst leading on long-term development projects, the Web Developer will also constantly perform various tests and look to optimise website performance constantly to improve the user experience, website performance, and supporter conversion. Due to the ever-changing nature of digital, proactively horizon scanning and advising on latest trends and developments to ensure IRUK does not fall behind will be a key part of this role.The Web Developer will regularly work with external suppliers (e.g. payment/financial service providers, third-party platforms and digital marketing agencies) to ensure new products and initiatives are successfully integrated.Responsibility for Resources• Manage web development budget and support annual budget planning• Manage purchased applications to improve digital performance, such as analytics tools• Manage supplier agreements• Coordinate and oversee the work of any and all agencies, freelancers and external consultants required to deliver agreed outputsKEY ACCOUNTABILITIESThe job holder is accountable for fulfilling his or her role and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. The following are the main responsibilities that the role holder will be accountable for: 1. Manage day-to-day running of Islamic Relief UK website, ensuring it is performing at an optimal level• Carry out regular audits of website performance and security, and identify any remedial actions required and ensure they are carried out • Liaise with hosting company to ensure good level of performance and security• Liaise with developers to ensure payment modules are optimised• Troubleshoot the website to ensure any problems are identified and resolved adequately• Review Web Developer Tools periodically• Manage the CMS (Wordpress), keeping up to date with product developments• Constantly A/B test to determine changes, improvements and/or optimisations to be carried out on the website• Ensure all data received through the website is securely stored and access is only granted where absolutely required2. Support marketing efforts to maximise on income via digital channels whilst ensuring digital donor touchpoints provide a consistent and pleasurable experience• Work with the wider Marketing team to optimise impact and conversion rates of landing pages• Utilise analytics tools to review landing page performance and develop initiatives to improve conversion rates• Liaise with Marketing colleagues to strategically review and improve technical SEO across the website, with focus on key landing pages, to support SEO work• Ensure tracking and reporting across digital channels (website, social media, email, sms etc.) is correctly implemented across various platforms• Ensure all web developments deliver a w