Claims Associate - Property

Job Description

Location: Manchester with occasionally travel to other UK officesVerlingue have an established Claims Team that supports the rapidly expanding business, based across all Verlingue sites in the UK. The Claims Team is regarded as the “shop window” of Verlingue and is responsible for delivering an exceptional claims serviceto clients.Key Accountabilities

• To assist clients with the presentation of their insurance claims
• To demonstrate an appropriate level of technical claims knowledge in relevant classes of business
• To negotiate and obtain settlement of claims, liaising with claimants, insurers, and loss adjusters, as necessary.
• To actively pursue insurers or their suppliers to ensure early policy coverage agreement leading to swift claim resolution.
• Proactively manage a portfolio of claims to ensure that these are resolved as quickly as possible and managed to a good technical standard.
• To escalate matters as required within Insurers and/or their suppliers in a timely way to ensure that an early and satisfactory solution is found for clients. Recognising the need to escalate to the Claims Relationship Manager or Line Manager where appropriate.
• To carry out all activities in the most efficient and cost-effective manner without compromising on quality or client satisfaction
• To demonstrate the ability to keep own work clearly prioritised and actioned within service standard commitments.
• To demonstrate the ability to actively support the broader Claims team to deliver on the collective service standard commitments.
• To drive our Insurers/Suppliers to deliver on their service standard commitments.
• To recognise urgent matters and prioritise and action them appropriately.
• To escalate, by way of referral, all complaints, or suggestions that Verlingue has failed to deliver an effective service or any other matter where support is required. Referrals should be to your Claim Leader in the first instance.
• Comply with regulatory requirements, industry codes of practice and the Company’s own procedures and rules.
• Ensure that any clients with whom you deal are always treated fairly.
• Be aware of and manage any potential conflict of interest – escalate to line manager.
• Escalate any complaints to your line manager and complete complaints information on Acturis once instructed to do so.
• Complete Broker Assess annually.
• Provide workflow information to line manager on a weekly basis in line with current requirements.
• Develop and maintain good working relationships with clients, colleagues, insurers, and other suppliers.
• Immediately advise your Manager of any problem, issue or request which falls outside your authority, level of experience or knowledge, or which could in any way materially affect your effectiveness in your role.
• Undertake any additional duties which have been specifically assigned to you and/or may be reasonably requested by your manager
• Actively contribute to and strive towards the delivery of the Claims Vision and overarching Company Game Plan
• Demonstrate and be a role model for the Company’s Values & Behaviours
• Always look to add value in every aspect of your role.
• Take pride, accountability, and ownership of everything you do.
• Maintain a strong level of professionalism at all times.
• Be a strong team player both within claims and for the wider business.
• Be an active listener and a problem solver.
• Always actively participate and be ready to help and build others up

Person Specification

• GCSE in English & Mathematics (Grade A-C or equivalent)
• Certification of Insurance Institute - desirable
• Positive attitude to work
• Good listener and communicator
• Organised and efficient to meet deadlines
• Reliable and punctual
• Helpful and committed to delivering a good claims experience for the client
• Desire towards continuous improvement and personal development
• Ability to adopt a flexible approach to meet the needs of the team
• Good team player
• Can work well on own initiative
• Competent in IT
• Aligned with the Verlingue values and behaviours

BenefitsCompetitive salary, 25 days holiday, 6% employer contribution pension scheme, buy & sell holiday scheme, cash plan, life assurance (4x basic salary), income protection, private medical insurance (when eligible), hybrid working, discounted insurance, EAPREF-213 284