Senior Bartender

Job Description

Description:SENIOR BARTENDER/MIXOLOGIST – New OpeningLaunched September 2023 - Casual luxury with a distinctly London personality, effortlessly shifting from work to fun. The Bar is an all-day experience situated within the London Hilton on Park Lane, one of the cities most preeminent locations. Featuringclassically inspired cocktails, exceptional coffee and a food menu encompassing playful takes on iconic dishes. A place to meet, work, eat, drink and play.Salary: £13.50 per Hour plus annual service charge anticipated in the region of £7500WHAT DO WE OFFER• A competitive remuneration and benefits package• Meals on duty, service charge and stylish uniforms• Access to personal development programmes and hundreds of courses through Hilton University• Worldwide career opportunities• Industry-leading Team Member travel rates through Go Hilton• Wellbeing initiatives to help you thrive and be your best self• A workplace to be proud of• Opportunities to be recognized for being awesome and doing a great jobJOB OVERVIEWMixologists are responsible for preparing and serving beverages and creating exceptional customer experiences.• Are you passionate about making delicious drinks• Do you love seeing customers enjoy a cocktail you’ve recommended• Are you a supportive and inclusive team member• Do you thrive in a fast-paced environmentIf so, this role is made for you!KEY RESPONSIBILITIESAs a Mixologist, you will:1. Exceptional Customer Experiences• Welcome customers to build rapport and create a great first impression• Know your menus and recipes in detail, so you can advise customers on ingredients and beverage choices and make personalised beverage recommendations when you take their orders• Prepare and serve a range of beverages, including cocktails, mocktails, spirits, wines, beers, soft drinks and garnishes, following the bar’s standard recipes• Customise beverages based on guest preferences• Make sure that food allergies and dietary requirements are treated with absolute seriousness• Communicate effectively with the service team so that all orders are correct, well-presented and delivered on time• Train the service team on the differences between spirit types and serves in an easy-to-understand way to improve their product knowledge• Aim to exceed every guest’s expectations, ensure to consistently offer high quality service• Recognise repeat customers and their preferences, offering personalised customer service• Carry out customer satisfaction checks, taking quick action to improve service and resolve complaints, supporting your team where needed2. Great Working Environment• Work with the rest of the team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.3. Day-To-Day Essentials• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.• Set up your section for service, and make sure that equipment, guest areas and work areas are clean and tidy throughout the shift• Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines• Stock and replenish inventory and supplies• Maintain bar equipment and machinery to the highest standards, coordinating the maintenance schedule and records• Keep up to date with the latest beverage trends• Give feedback and suggestions to the bar leadership team to improve customer and team member experiencesWHO ARE WE LOOKING FORWe’re looking for someone with a passion for bars, and at least two years experience in a similar position preferably in a destination bar. A good understanding of mixology is essential. To be successful in thi