IT Support Technician

Job Description

Jonathan Lee Recruitment are looking for a IT Support Desk Technician for a global consumar electronics company for one of their offices in London, the role details are below:-Location West Central London (Hybrid)ROLE OVERVIEWWe are looking for a Service Desk Technician that embraces our vision and is keen and confident to deliver results. You will be passionate about providing an exceptional customer experience, with an expectation on aiding, supporting, and advising individualsexperiencing technical or operational challenges. Owning the support process from start to finish whether directly or escalated. This will be supporting mainly the London based office staff, but also as part of the global service desk, supporting the ghd userbase across multiple offices, field-based teams, and overseas territories.In this role there will be a requirement to attend visits to our other offices as and when required.JOB ROLE AND RESPONSIBILITIES Provide triage services on all inbound service incidents and requests, categorising and prioritising in line with service desk procedures. Provide prompt 1 st and 2 nd line support across all IT Infrastructure Services Provide prompt 1 st and 2 nd line support on business application systems to ensure technical problems are resolved as quickly as possible, escalating to 3 rd line technical support where necessary Responsible for arranging and managing support calls with 3 rd party Support and Maintenance Procure, Configure, and deploy new desktop hardware and software as required Performing all daily checks consistently, escalating, reporting and resolving issues where necessary Involved in supporting and delivering infrastructure projects as directedCreate user documentation and train users on systems where necessary, keeping knowledge base documents up to date.SKILLS & QUALIFICATIONSMinimum 4 years + work experience within a similar roleMinimum 4 years + ability to support staff in a high-profile environmentMinimum 4 years + experience of Exec level support and demandsExperience with PC hardware and basic network patch managementExcellent working knowledge of Microsoft OS and core Office applications (Win10 and Office 2016/O365)Working knowledge of Microsoft Windows Servers (2012, 2016 & 2019)Working knowledge of server virtualisation (HyperV) would be advantageous but not essentialWorking knowledge of Microsoft Active Directory and Group PoliciesWorking knowledge of networking inc. TCP/IP, DNS, DHCPExperience and a working knowledge of video and voice conferencing such as Microsoft Teams and Polycom productsExperience and a working knowledge of support telephone and contact centre systemsProven experience of ownership of managing service desk issues through to completion against SLAs and keeping users informed of the status of services, incidents, and requestsExperience in supporting Apple product iPhones and iPads in an Apple DEP environment.A proven track record of Apple Mac administration.Experience with work with MDM solutionsITIL certification would be advantageous but not essentialMicrosoft certification would be advantageous but not essential.Exposure to Cisco networking would be advantageous bit not essentialSuitably qualified and experienced Service Desk Techncians should apply by contacting Paul Coates at Jonathan Lee Recruitment +44 (0) 1926963292 or by emailing their CV toYour CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.