Welcome & Service Assistant

Job Description

Summary Weve looking for a Welcome & Service Assisant to join our team at Winkworth Arboretum.Exciting new visitor facilities are expected to open this summer at Winkworth, with a significant investment in its infrastructure, to accommodate our growing visitor numbers. Youll play a core part in giving information, providing fantastic customer serviceas part of a passionate team, answering questions and ensuring everyone has an enjoyable and memorable visit.The Hours: Weekdays and weekends, including Bank HolidaysDuration: Permanent ContractInterview: 24th AprilStart date: As soon as possibleDays per week: 2 days, 15 hours per weekSalary: £11.64 per hour What its like to work here As the only arboretum in the care of the National Trust, we will be welcoming over 200,000 visitors each year to enjoy Winkworths stunning landscapes of colour and texture.We want you to learn, discover and develop your career and offer the training andsupport you need to achieve your goals.Youll work within a close-knit team and be vital in ensuring our visitors have a great day out.Youll behelping everyone feel welcome to enjoy our places in the ways they want to and focus on growing support through fundraising and membership, inspiring visitors to supportWinkworth Arboretum.Click here to learn more about this location. What youll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information.You’ll have the chance to be involved in different aspects of the visitorexperience, from key property events to social media promotion.Youll be vital in ensuring our visitors have a great day out and you will play a big part in this. Come rain or shine, indoors or outside, no two days are the same here. As part of the Visitor Experience team, you’ll be responsible for ensuring the presentationof our welcome areas is spot on, engaging our visitors, making them feel welcome and keeping all areas clean and tidy. You’ll tell our visitors about the amazing work we do and what their money is funding, highlighting the important role our members play insupporting our charity as well as the benefits of National Trust membership. You’ll work flexibly across all areas of the operation, providing support to the teams as needed. Youll also be working with volunteers who provide extra support to the team. Who were looking for Wed love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.