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ITL IT Help Desk Manager ITIL IT Helpdesk Support Manager

Reflex Computer Recruitment
Job LocationGodalming
EducationNot Mentioned
Salary£40,000 - £50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

ITL IT Help Desk Manager - ITIL IT Helpdesk Support Manager- ITIL Technical Support Manager - IT Technical Manager - Service Delivery - Service Desk - Team Management - ITIL - Managed Services - IT Service Provider - Networking based in Godalming, Surrey on - £40,000 + £50,000 per annum and Company Benefits. Our client an established and nationwide Managed Service Provider who specialises in providing IT Managed Services and Technical Support is seeking a Technical Hands on Help Desk Manager to lead a team of 15 support professions providing Level 1 & level 2 support to their managed service clients. Key experience sought include:

  • ITIL Qualified or relevant experience gained working for a Manager Service Provider (MSP) or IT Service Provider - IT Solutions Company - IT Outsourcing Company
  • Technical support managerial experience, leading small to medium sized teams consisting of Service Desk Analysts and Engineers
  • Experience of IT End User, Infrastructure & Cloud support services delivered in an SLA based environment
  • Experience of Incident and Request management/fulfilment plus an appreciation for ISO20000
  • Previous experience of ITSM Helpdesk systems plus report generation and statistical analysis experience
    • This is a hands on role Help Desk Manager leading the team of Service Desk Engineers representing IT as a service (ITaaS) to customers, promoting service quality and excellence at all times. You also be providing Service Desk Team management and direction for support staff, both on and off-site, within the managed services portfolio. You will be the single point of contact for any Incident and Request management issues/escalation and primary Service Desk liaison for existing customers.So, if you are an experienced ITIL hands on Help Desk Manager -Service Desk Manager - IT Service Support Manager - IT Technical Manager with a Manager Service Provider (MSP) or IT Service Provider - IT Solutions Company - IT Outsourcing Company background I would be very interested in hearing from you. This role is based in Godalming, Surrey with occasional client and remote support site visits and has a starting salary of £40,000 to £50,000 per annum + Company Benefits. If you wish to join a forward thinking and progressive organisation then this role could be for you. We are currently recruiting for this role with immediate effect and considering all potential candidates immediately so, APPLY NOW!Who is Reflex Computer RecruitmentReflex, established since 1990, is a successful independent IT Recruitment Consultancy. We are a proud member of the Recruitment and Employment Confederation (REC) and we strongly believe in ethical recruitment building long term relationships with both clients and candidates. We are ideally qualified to offer clients the best possible solution in fulfilling their computer personnel requirements; whether they are regional, national or international. Required skills
  • ITL IT Help Desk Manager - ITIL IT Helpdesk Support Manager - ITIL Technical Support Manager - IT Technical Manager - Service Delivery - Service Desk

    • Keyskills :
    ITL IT Help Desk Manager - ITIL IT Helpdesk Suppt Manager - ITIL Technical Suppt Manager - IT Technical Manager - Service Delivery - Service Desk

    APPLY NOW

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