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IT Managed Services Delivery Manager

Reflex Computer Recruitment
Job LocationGodalming
EducationNot Mentioned
Salary£55,000 - £65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

IT Managed Services Delivery Manager - ITIL - Godalming, Surrey - Are you an ITIL IT Service Delivery Manager - SDM - Service Delivery Management - Senior Delivery Management - ITIL - Incident Management - Service Delivery Manager - Operations Manager The Service Delivery Manager pays up to £65,000 per year and will be the primary point of contact for all nominated customers and will ensure that the contracted scope of service is delivered effectively and efficiently within budget. The role requires a pro-active, customer-focused individual, who has a proven track record in delivering high-quality services to ideally both private and public sector customers. My client are looking for a dynamic and pro-active candidate who can drive forward a Service Delivery function.IT Managed Services Delivery Manager Job Responsibilities:

  • Primary Service Delivery contact for all specified/qualifying Client support and Managed Services customers
  • Provide a contact and escalation point for customers relating to operational delivery matters
  • Service prioritisation where conflicting demands on resources
  • Define, implement and maintain Service Delivery processes, procedures and documentation
  • Definition and negotiation of Service Level Agreements
  • Ensuring SLAs and OLAs are managed and met
  • Lead role to gain and maintain Clients ISO20000 Accreditation
  • Reinforce good practice in ITIL processes and act as an authoritative source for all Service Delivery matters
  • Escalation point for 24/7 support teams relating to Service Management
  • Job Skills and Experience:
  • Experience in Service Management and Service Delivery in an SLA based, multi-tenanted environment
  • Experience in the definition of Service Level Agreements, their implementation and management
  • Experience of resource management
  • Security best practice awareness
  • Excellent customer facing skills in a Service Management role
  • Report generation and statistical analysis
  • ISO27001 experience
  • ITIL V3 Expert/ V2 Manager
  • Desirable
  • PRINCE2 Practitioner
  • Experience of ISO20000 accreditation
  • Experience in a commercial IT Solutions provider or Managed Services environment
    • This is a fast-paced, fast-growing Award Winning IT organisation who are partnered with companies such as Microsoft, Dell, HP, Cisco, VMware, Citrix as well as many others. If you are a IT Service Delivery Manager with a IT Solutions Company / Managed Services / IT Supplier or Multi - Tenanted environment background and used to with a variety of high profile assignments then APPLY NOW!For this IT Managed Services Delivery Manager opportunity, you could be currently be a ISDM - Service Delivery Management - Senior Delivery Management - ITIL - Incident Management - Service Delivery Manager - Operations Manager seeking a career move. You will provide hands-on technical consultancy with my client and their managed service customers, you will also aim to assist with defining and planning technical strategy, standards and future services roadmap. Contact me for more details as were considering all potential candidates with immediate effect so please APPLY NOW!! Salary for this Godalming, Surrey based ITIL Service Delivery Manager Role is £55,000 - £65,000 per annum + Benefits + Life Assurance, Critical Illness, Pension, Income Protection, Private Healthcare, 25 Days annual leave. Required skills
  • ITIL
  • Service Delivery Management
  • SDM
  • ITIL IT Service Delivery Manager
  • Senior Delivery Management
  • Incident Management SERVICE DELIVERY MANAGER
  • Service Delivery Mana
  • IT Managed Services Delivery Manager - IT Service Delivery Manager

    • Keyskills :
    ITIL Service Delivery Management SDM ITIL IT Service Delivery Manager Seni Delivery Management Incident Management SERVICE DELIVERY MANAGER Service Delivery Mana IT Managed Services Delivery Manager - IT Service Delivery Manager

    APPLY NOW

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