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Customer Success Executive

ABR TALENT LIMITED
Job LocationGodalming
EducationNot Mentioned
Salary£32,000 - £37,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company Insight:

  • A market leading scale-up in the environmental-tech space.
  • Operating in the essential services’ space, they aren’t going anywhere!
  • Client growth is driving the need to grow the Customer Success function!
The Solution:An environmental management software solution helping organisations manage operations, whilst collecting data allowing for strategically optimal decisions.The Role:Work very closely with the CSM, Account Managers and Implementation, the Customer Success Executive will deliver service excellence to the book of c.100 highly valuable accounts.The CS function is still fairly new and so your efforts will help define and refine how Customer Success operates and delivers.With a focus on usage and adoption, key to your role will be understanding where value can be added to the client base. Assess data, highlight insights, delight clients and drive both a strong NPS and Health Score.The ideal Candidate:
  • A self-motivated and proactive professional who is keen to take initiative and own the role!
  • Previous experience in a client facing, B2B role such as Account Management, Customer Success or Business Development.
  • A customer centric approach with strong client acing skills.
  • Data savvy, able to interpret raw data and turn it into insight.
  • Prior experience working with Public Sector or within Environmental services is desirable.
  • Prior experience of using BI or analytics software is desirable.
The Benefits:
  • Basic salary up to £35k with a company a personal bonus.
  • 25 days holiday, plus Bank Holidays and the option to purchase additional leave.
  • Healthcare & life insurance
  • Development opportunities.
And more!ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!

Keyskills :
B2BData AnalysisSoftwareCustomer Success

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