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Arrears Administrator

Clarion
Job LocationGodalming
EducationNot Mentioned
Salary28,543 - 33,076 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Salary: £28,543 - £33,076 per annumLocation: The Mill, GodalmingHours: 37.5 per weekContract Type: Fixed Term Contract/Secondment until June 2023Are you experienced in Arrears and Debt Collection processesWere seeking an organised and diligent Arrears Administrator to join us on a 6 month fixed term contract at Grange Property Management.As Arrears Administrator, youll be our main point of contact for arrears collections in line with Grange policies and maintaining effective communication with internal and external customers. Youll be responsible for ensuring the effective collection ofscheme, commercial and company debt to minimise bad debt across the business.Youll monitor overdue payments using the Qube system, anticipate developments and identify those accounts which require special attention.Other responsibilities include:-

  • Proactively communicating with poor payers to maintain dialogue and ensure prompt payments. Agree and set up payment plans. Produce and dispatch arrears chasing letters and emails in line with the arrears policy. Maintain accurate and up to date customerdetails and account records.
  • Dealing with customer contact by phone, email and letter in respect of finance queries they have in relation to their individual accounts.
  • Escalating poor payers to external solicitors for legal action and provide single point of contact for external solicitors.
The ideal candidate will come to us with sound knowledge of arrears processes, an understanding of accounting procedures and operation of sales ledger and the proven ability to investigate and resolve outstanding debts and recover payment. Were lookingfor a customer focussed team player with excellent communication skills and a working knowledge of Microsoft Office.What you can expect from usHere at Grange were dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
  • Initial 25 Days annual leave (plus bank holidays), increasing to 30 days after 3 years service.
  • A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card and cycle to work and we also give you 1% of your salary to spend on whichever approved benefit you like!
  • Matched pension contributions of up to 7.5%
Other perks include;
  • Eye care vouchers
  • Holiday trading scheme allowing you to buy and sell leave
  • Free counselling and legal advice scheme for you and your family
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including, but not limited to, part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.Closing Date:Thursday 24th November at midnight.Applicants must be able to travel across the region as required.You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment. GrangeGrange Property Management is a proud subsidiary of the Clarion Housing Group, providing all aspects of property management within the retirement, residential and commercial sectors.With over 30 years in the business and more than 6,000 properties under management, our team of highly adept property managers give exceptional service tailored to our clients needs, from estate and apartment block management to the management of largemixed tenure developments. We work closely with resident management company directors, commercial landlords, right to manage companies, housing associations and developers - we understand what our customers want and how they want to be dealt with.Our business is unique in that 100% of our profit is returned through Gift Aid to Clarion Futures who deliver life changing initiatives to those who are the most in need.We are committed to providing exceptional customer service and every employee shares in our core values of transparency, effectiveness and approachability.Your property in safe hands.Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.Were committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

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