HR Advisor - Quality Assurance

Job Location	Garston, Liverpool
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

OverviewDue to an internal promotion, we have a vacancy for a HR Advisor in our Quality Assurance Team.Our HR shared services team looks after 14,000 members of staff across the UK who work in our Transport Infrastructure, Secure Infrastructure, Consulting and Utilities businesses.As a HR Advisor in our Quality Assurance team, you will act as a subject matter expert - providing guidance on the full employee lifecycle but with specific focus on visa and immigration, policy review and quality assurance. Our QA team are at the forefrontof ensuring that best practice is delivered, and you will assist both your HR Manager and the wider business units to implement service improvements in a customer orientated, service operating model.This role would be a promotion opportunity for someone with prior experience in a transactional HR Shared Service team, now looking to own some of the more niche/high risk elements of HR process. As a team of four, our Quality Assurance HR Advisors workclosely together but sit in a much larger HRSS function, so there are frequent progression opportunities.This role operates on a hybrid working model, where your time will be split between home and 1-2 days per week in our office in Matchworks, Liverpool. Your hours of work will be 8-4 or 9-5 on a rotational basis however we are open to discussing flexibleworking.What will this role involve

Being a Subject Matter Expert (SME) within a specialist area of HR Shared Services.
Transacting high-risk processing within your specialist area e.g TUPE transfers, restructures, redundancy exercises, Visa & Immigration.
Support Quality Assurance of transactional activity within your specialist area.
Ensure collaborative working supporting other HRSS transactional teams when volumes are high in other areas.
Provide support to ensure all statutory and regulatory returns are completed.
Provide support with customer escalations, issues, problems.
Assisting with Audit requests as required.
Assisting with documentation/processes review within your specialist area; complying with legislation and company standards.
Providing support and coaching to the transactional services management team accordingly.
Supporting continuous service improvement within HR Shared Services based upon team and customer feedback.
Supporting a culture of multi-skilling within the shared service team.
Supporting the transition of projects into BAU.

What are we looking for

Prior experience working HR Shared Service team, as a HR Co-ordinator, HR Advisor or similar
Experience of working in a team who manage HR policy changes
Ideally, experience advising on Visa/UK Right to Work/Eligibility criteria and process
Ability to build relationships with internal stakeholders
Ability to quality check HR advice and uphold customer service levels
The ability to multi-task, working accurately and efficiently with high volumes of work/data
General systems knowledge and computer literacy in Microsoft Office - specifically in Excel
Progress towards a CIPD qualification or equivalent (desirable)

About AmeyWere all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With everydrop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work.Amey is one of the top five support services suppliers in the UK. We employ 14,000 people, have a turnover of £2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UKs road and rail infrastructure,keep schools safe and clean, manage the UKs defence estate, safely escort prisoners and keep prisons and courts secure. We also collect and process waste, as well as deliver utilities services. All of this is underpinned by our leading consulting capabilitieswhich uses engineering design and data analytics to better manage the services we all use and rely onAs one of us, you can really be you because your individuality is an asset. Youre surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. Therell be experiencesas original as you are, in a career that can feel like many rolled into one. Youll be stretched but always supported. Whether its working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a greatgroup of people every day, youll find what gets you out of bed in the morning at Amey.

Keyskills :
Human ResourcesLifecycleHR Policies

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