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Service Manager

ION Science
Job LocationFowlmere
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Service ManagerLocation: Fowlmere, CambridgeshireSalary: Competitive, DOEContract: Permanent, Full timeHours: Monday to Friday 8:30am to 5:00pmBenefits:This position offers good terms and benefits including: - good basic salary, 21 days + Bank holidays annual holiday increasing with service, Pension, Healthcare, Bike Scheme, Life Assurance and share options.Short Description:An exciting opportunity has become available in a fast growing, well established gas detection company, who are growing beyond the £20M annual group turnover.The Service Manager will be responsible for providing the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.Service Manager - The Role:

  • First point of contact for service questions on all products.
  • Day-to-day contact with customers, suppliers, distributers via email and telephone.
  • Preparing quotations for repairs, recalibrations, spares, accessories.
  • Ensuring technicians are fully utilised and trained in their role.
  • Ensure internal calibration equipment is within specification
  • Maximising instrument returns for service.
  • Ensure all service targets are achieved.
  • Ensuring instruments are received and returned in a timely manner.
  • Maintain calibration department database of calibration equipment.
  • Facilitate company/distributor visits.
  • Provide internal training for new employees.
  • Ensure distribution service centres are maintained to set standards.
  • Administration of service manuals, service procedures and all other relevant documentation.
  • Set up all distribution service centres.
  • Analyse data from service centres and ensure correct revenue is generated.
  • Ensure all relevant information is passed to ISL Accounts Department.
  • Ensure all service employees are fully trained by carry out on site internal training
  • Ensure all centres are fully equipped to carry out their jobs as required.
  • Working in conjunction with the procurement team ensure there are enough levels of stock on site.
    • Service Manager - The Person:This is a hands-on role and the person appointed will:
  • Able to communicate at all levels, using a variety of formats in an effective manner.
  • Able to work well within a team and develop productive working relationships
  • Have flexibility to respond positively & reliably to internal and external requests.
  • Financially & commercially astute.
  • Ability to resolve high level & complex issues with process driven action & improvements
  • Ability to "lead by example" and have excellent managerial skills.
  • Demonstrate operational confidence to the customer at all times.
  • Possess excellent negotiating skills and has the ability to influence at all levels.
  • Demonstrates an open mind to problem solving.
  • Able to work well under pressure.
  • Self-motivated.
    • Service Manager - Technical Skills and Experience:Due to the hands-on nature of the position we seek candidates possessing extensive and recent experience in the following areas:
  • Knowledge of CRM and SAP or equivalent systems.
  • Knowledge of Import & Export procedures
  • Previous Service Experience
  • Comprehensive Industry Knowledge
  • Management Experience
    • Technical Qualifications:
  • Degree in Business is preferable.
    • If you have the required skills and experience, click on APPLY and forward your current CV and covering letter, with salary details, explaining why you are a good fit for this role.No agencies please. Required skills
  • Customer Support
  • Electronics
  • Technical support
  • Heldesk

    • Keyskills :
    Customer Suppt Electronics Technical suppt Heldesk

    APPLY NOW

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