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Commercial Services Assistant

Job LocationFowlmere
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time or part-time Work from home

Job Description

Commercial Services AssistantLocation: Fowlmere, Cambridgeshire, SG8 7SLSalary: Competitive, DOEContract: Full time or Part Time, PermanentHours: Monday to Friday: 08:30am - 17:00pmAbout ION Science Ltd:ION Science has over 30 years of industry experience designing, manufacturing, and supplying PID gas sensors, gas detection instruments and leak detectors for a wide range of industries and applications. We are an unrivalled worldwide Gas and Leak detectionCompany, with a Team of workers who strive to deliver exceptional product quality and customer satisfaction.Commercial Services Assistant - The Role:As a Commercial Services Assistant, your primary role will be to provide support to the Commercial Manager and Commercial Director, along with the Business Unit Managers and their Teams, to assist in all aspects of our interactions with our sales channels.You will be solutions focused, to best serve the needs of both external and internal customers and ION Science. You will strive to promote the ION Science brand in an environment of continuous improvements.You will report to the Commercial Manager.Commercial Services Assistant - Main Responsibilities:

  • Learning all aspects of the ION Science business, range of products, technologies, applications and industry sectors we operate in
  • Work alongside our internal sales support, sales and service teams to deliver customer satisfaction pre and post-sales. Providing a customer focused support structure, promoting the ION Science brand as world-class support
  • Fully understand industry sectors our products are used in and applications our products are used for
  • Recognise opportunities for improvement and work with internal departments such as sales, service product management, research and quality
  • Utilise JIRA (A customer Feedback and Change Management System) to ensure that all product support challenges are correctly documented
  • Identify and review contracts with third parties and customers to ensure that information is up to date and accurate, paying particular attention to dates and any payment agreements set in place
  • Use of HubSpot (a cloud based CRM designed to help align sales and marketing) for qualified leads in sales and customer queries
  • To be familiar with Import / Export procedures to assist all Sales Units and Sales Channels with enquiries and offers to ensure compliance and a full understanding of Customers needs.
  • Identify which products could work best in certain industries and express your ideas to the Marketing Team
  • Work alongside internal support teams in sales and quality control, to offer solutions to customer challenges
  • Utilise existing software systems available to ensure product improvement feedback is logged through the correct channels. Customers must be answered in a full and timely manner and feedback must be communicated with team members
  • Assist with supervising tech support mailbox, support telephone line and support customers instantaneously via the ION Science web chat during normal working hours
Commercial Services Assistant - Skills:This is a customer-facing role and the person appointed will be:
  • Highly customer focused
  • Have good communication skills
  • Great attention to detail
  • Willing to learn and assist others
  • Committed
  • Focused
  • Adaptable
  • Solutions driven
  • A problem solver
  • Confident
  • Knowledgeable
  • Trustworthy
  • Knowledge and skills in MS office tools and administration
  • Sales experience
  • Customer product care
  • Experience in a technical or manufacturing background
  • Familiarity with JIRA and HubSpot
  • Knowledge of Import & Export procedures
Training will be provided on our products as well as on JIRA and HubSpot and Import / Export as neededBenefits:
  • 21 days annual leave + Bank Holidays (annual holiday increasing with service)
  • Pension Scheme
  • Life Assurance Scheme
  • Private Medical Scheme
  • Bike purchase Scheme
Location:This role is based at the Ion Science head office, located in Fowlmere, 10 miles south of Cambridge. The role is required for you to be on site and on some occasions, you may work from home. We do not offer a relocation package.Our Core Values:FUN - EMBRACE CHANGE - RESPONSIVE - RESPECTFUL - CHALLENGE - COMMITTEDIf you feel that you would like to join our friendly, professional team of people who work closely together to develop both the business and the products we offer, then please apply.No agencies please

Keyskills :
Customer ServiceDistributionSalesJiraHubSpot


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