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Service Coordinator

Engiinia Ltd
Job LocationFordham, Ely
EducationNot Mentioned
Salary21,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Founded in 1991, my client is a family business that offers a friendly, professional service within the Fire & Security Industry based in Fordham, Cambridgeshire. They are actively seeking a Service Coordinator to join their growing team at their Head Officeto support the Operations Team within the area. The purpose of the role involves;

  • Liaising with clients and engineers to schedule in and confirm reactive call outs, planned preventative maintenance (PPM) and remedial works.
  • Completing all emergency call outs and planned visits within stated KPI deadlines for all Service visits whilst checking that the jobs are financially viable and commercially correct.
  • Coordination of engineers work schedules.
  • Providing Risk Assessment and Method Statements (RAMS) for works.
  • Updating and issuing annual maintenance renewal quotations for all active service contracts.
  • Assisting the Service department with quoting remedial and replacement works following site attendances and customer/external enquiries.
  • Raising Purchase Orders and liaising with suppliers, being responsible for maintaining a portfolio of clients.
  • Assisting the Accounts department with Service invoicing and invoice queries when required.
  • Undertaking general administration duties relevant to the position including data entry and responding to emails and telephone calls.
  • Ensuring all necessary paperwork is obtained and processed promptly and in adherence to the companys ISO procedures - chasing when not received.
  • Making sure communication is maintained throughout the business to assist with maximising cost saving use of labour and making efficiencies to ensure revenues and margins are maximised.
  • Assisting with company website updates, newsletters and all social media profiles.
To be considered for this opportunity, you must have;
  • Computer literacy, with an understanding of Word, Excel, Outlook and general IT skills - Sage experience will be preferred.
  • Strong written, verbal and numerical skills - with both colleagues and customers.
  • Excellent telephone manner, with a positive can-do attitude towards your career development.
  • Ideally a proven history of success within a Customer Service environment.
  • Ability to demonstrate an understanding of matters of financial nature, and conform to budgetary restraints.
  • The willingness to learn the legal and regulatory compliance for the Fire and Security Industries.
This position is offering the following salary and benefits package;
  • A basic salary of up to £25,000.
  • A Medicash Healthcare plan, including discounts on glasses, dentist visits and more.
  • 23 days annual leave, plus Bank Holidays and increasing in length of service.
  • A company pension scheme.
  • Free on-site parking.
  • Working hours of Monday to Friday from 08:00am - 04:30pm.
If you are an experienced Service Coordinator living within a commutable distance of Fordham in Cambridgeshire and seeking a new opportunity, we would love to hear from you.

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