After Sales Administrator

Job Location	Fordham, Ely
Education	Not Mentioned
Salary	22,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

After Sales Administrator Our client is a leading business, dedicated in creating solutions for their customers. They pride themselves on the level of customer service they offer to both new and existing customers. This role plays a key part to their business and is instrumentalto their continued success. You will be responsible for answering high volumes of telephone call and responding to emails, so a professional telephone and written manner is essential for this role.Start: ASAPLocation: Outskirts of Soham, CambridgeshireSalary: £22,500 per annumHours: Monday - Friday 8:30am - 5pm (37.5 hours per week)Duration: 12 - Month FTCBenefits: Private medical insurance, life assurance, 25 days holiday (+ 8 bank holidays), sick payfree car parking, free onsite gym, mental health first aid team and wellbeing activities.Note: Due to the location of the client you will need to be able to drive and have your own transport.Duties will include:

Providing efficient and effective telephone support to customers
Responding to client emails in a professional manner
Building positive relationships with clients
Troubleshooting to establish equipment issues
Logging calls and scheduling visits
Escalating issues further where and as required
Liaising with engineers
Scheduling engineer visits to site
Chase and investigate issues regarding job completion
Liaise with customers regarding any delays in the processing or scheduling of calls
Updating inhouse systems with customer information and the progress of the inquiry

Skills and Experience Required:

Previous telephone customer service experience
Ability to work in a busy call centre environment
Organisational skills
Competent using MS Word, Excel, and Outlook
Strong communication skills, both verbal and written

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Contract vacancy.

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