Service Delivery Support

Job Location	Finnieston
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Job Overview: To provide high level Service Delivery Support against defined procedures, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. May include delegationand monitoring of others work.Job Responsibilities:Working closely with the UKI Sales, Service Delivery and Service Delivery Support teams. Main duties will involve but are not limited to those detailed below:

Liaising with clients by telephone and email to assist with requests for both technical issues and attendance.
Preparation and issue of quotes ensuring contractual obligations are met in line with our Group Management Systems.
Liaising with clients/colleagues in relation to investigation and resolution of invoice queries.
Responsibility for management of small projects ensuring that costs are monitored and invoices issues in a timely manner as per contract.
Assisting with the control of debt by liaising with clients who have overdue invoices on account.
Working alongside a Shared Service Centre team to ensure any task requested are actioned within the agreed timeframes.
Sharing suggestions with colleagues on an process improvements to support our drive for continuous improvements.
Populating an Electronic Workbook and Surveyor Calendars with allocated jobs using Microsoft Outlook

Job Requirements:

A good working knowledge of various PC software applications
Previous experience of SAP ByD would be preferable
Good cooperation and communication skills
Meticulous organisation skills with the ability to adapt, multi-task under pressure and meet demanding deadlines
Ability to work with professional business systems
Commercial awareness and good customer focus

Diversity and Inclusion at Lloyds Register:Together we are one Lloyds Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believeit is the right thing to do. We hope you do too.

Keyskills :
AwarenessSalesStakeholder Management

APPLY NOW