Service Coordinator

Job Description

Service Coordinator£20,000 - £23,00039.5 hours per week Monday - Friday plus Out of Hours CoverWellingborough, NorthamptonshireThis is an exciting position working for a growing family run business based in Wellingborough. We provide commercial catering equipment facilities support to popular brands and organisations within the education, retail, health care, commercial offices,food, leisure, hospitality, and not for profit sectors.We are a friendly and open business, here everyone matters, and we aim to provide each client with tailored personal support for their operation. Most of all, were led by our family values, and we couldnt be prouder of that.We are seeking a full time Service Co-Ordinator to join our team, someone that can bring positivity, an inquisitive mind and provide solutions to problems.You will be a key part of the team delivering all elements of our service day to day. We need someone who will be able to problem solve, has excellent communication skills, a detail-oriented mindset and an ability to keep focused on delivering a personalisedservice. You should have prior experience in an administrative client focused role and be willing to learn from the basics up.Objectives of this Role Deliver the day-to-day administration within our operations team and support the business wide team.

• Responsible for all elements of service delivery within our client contracts.
• Collaborate with the wider team to deliver our service alongside supporting our contract managers.
• Contribute to the commercial success of the business within your role.
• Deliver all elements of the role in a personal and professional manner.

ResponsibilitiesGeneral

• Take incoming calls/manage email inbox and respond to client and supplier.
• Allocate breakdown calls, obtain updates and progress through to completion.
• Process engineers call reports and follow up actions.
• Keep clients up to date on the progress of jobs.
• Build good working relations with engineers/supplier.

Parts Sourcing

• Source spare parts and provide estimates to clients.

Client Contracts

• Organise and manage planned maintenance works.
• Be a key point of contact for clients and be able to understand their business needs.

Take part in client call support on an out of hours rota.Team

• Communicate and collaborate within your team to ensure client contracts and all tasks are delivered according to priority & KPIs.
• Provide status and task updates.
• Support the wider Arolite team with any other tasks as required.

Skills and Qualifications

• An ability to learn quickly and retain information
• Attention to detail
• Proven ability to interpret information & make decisions
• Excellent written and verbal communication skills
• Strong time-management skills and multitasking ability
• Ability to work under pressure and meet deadlines
• Previous administrative experience
• Proficient in Office 365, with aptitude to learn new software and systems

What you can expect from us..Support, honesty and regular feedbackAn interest in your personal and professional developmentA varied and interesting roleCompetitive salaryDeath in service coverWhat we need from you..Learning

• Be prepared to review, change & adapt
• Get involved and come up with ideas/suggestions
• Embrace and invest time in your personal development

Business Outcomes

• A focus on team and business aims
• A solutions-based focus to problem solving
• Deliver a professional and friendly service
• Attention to detail and forward thinking
• Commercial awareness

Teamwork

• Be part of creating a supportive team environment
• Be prepared to give and receive constructive feedback
• An ability to manage own workloads within a team environment
• A collaborative approach

Keyskills :
AdministrativeCateringCommunication SkillsService Delivery