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Home Care Client Experience Coordinator

Social Care Jobs Team
Job LocationFforestfach
EducationNot Mentioned
Salary22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

Due to successful growth, we are seeking a Part-Time (20 Hours per week) Home Care Client Experience Coordinator in Swansea, Wales. Due to the semi-rural location of some clients, a reliable means of transport is required.Pay Rates & Benefits

  • £22,000 annum (pro-rata for part-time position) + 45p per mile allowance
  • Paid Annual holidays
  • Company Pension
  • Employee Assistance Program
  • Store Discounts
  • Career Progression & Personal Development
Job DescriptionAs a Client Experience Coordinator, you will be the first person our new clients and their families see, and their familiar faces in the initial stages of taking on their care package. You will be part of an homecare.co.uk Top 20 organisation, and 5-staremployer, that strives to be outstanding in all aspects of its clients experience. Other aspects of the job will include:
  • Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care.
  • Undertake consultations with new clients, complete needs assessments, and all the relevant paperwork as required.
  • Management of the clients quality assurance and service review process and responsibility for their ongoing care and support with a focus on person-centred care.
  • Create, update and audit client care plans and assist with digital care planning.
  • Carry out client reviews and action accordingly.
  • Maintain regular contact with clients
  • Identifying training needs/follow ups in respect of auditing activity.
  • Maintain accurate client records on our software and People Planner
  • Participate in on-call duties (usually on a 1 in 4 rota)
  • Ensure compliance of Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Essential CriteriaPersonality is key to being successful as this job will involve creating solid relationships with all members from management to CAREGivers out in the community with clients and their families.
  • NVQ level 3 in Health & Social Care, or equivalent.
  • Must understand the importance of confidentiality working within current legislation
  • Good communication skills with the ability to build rapport quickly
  • Experience in the care sector delivering a wide range of personal care services
  • Experience of working with MAR sheets and medication in a supervisory role
  • Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care
  • Good working knowledge of IT systems with the ability to learn and adopt new technologies where appropriate.
We appreciate that a large amount of the role would need to be learnt with internal and external training over time. Therefore, this makes for an exciting opportunity for someone interested in personal development and career progression.Company EthosThis National Franchise group provides non-medical, relationship-led care and companionship service to mainly older vulnerable adults in their own homes. They understand that everyone is different, and that is why they provide care packages that are tailoredto an individuals needs. They carefully match their Care Assistants with their clients and ensure every visit is a minimum of 1-hour, so you will never feel rushed.Due to Government Regulations, Health Care Staff will need to be vaccinated or intend to be vaccinated prior to 1st April 2022 unless exempt.If you are interested in this Home Care Coordinator job in Swansea, Wales role in, please click on "Apply" and upload your CV. We will process your application and contact you to discuss the next steps.

Keyskills :
Co OrdinatorHome CarePlannerSocial CareCoordinating Activities

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