Technical Software Support Analyst - Microsoft Tech Stack

Job Description

Exciting opportunity to join a leader in legal software for legal practices as a Technical Software Support Analyst. In this diverse role you will support clients with our software application and also be a go-to technical resource for your colleague.The role comes with a competitive salary & benefits package, a progression path and a jolly nice team who look out for each other.Role Info:Technical Software Support Analyst (Technical Support Specialist) - Data Migration, Onboarding, SupportFarnborough£25,000 - £28,000Plus BenefitsWho we are:We are an award winning, proudly independent software developer, who designs and develops a software solution for law firms. The software is based on a SaaS model with a monthly fee for each user license, along with training and support services. Our valuesare to be Trusted partners of our customers, Passionate about our product and services and Supportive of our customers needs.We invest in our people, and offer extensive learning and development opportunities to our employees. Our fantastic Academy enables our employees to fully understand the market, the basics of legal accounting and most importantly, our incredible software.The Technical Software Support Analyst Opportunity:We are looking for a Technical Software Support Specialist to join our growing team. This is an interesting and varied role, where the postholder will be able to support both internal and external customers with:+ Onboarding new customers onto the Insight Legal platform: From migrating data over from the clients old provider onto our software, right the way through to installing the Insight Legal Software product onto the clients system to enable them to startusing it!.+ Providing Technical Support: To both external and internal customers.+ Supporting the in-house IT provision: with everything from setting up new and existing employee with their equipment, right the way through to administering and supporting business-critical internal software.About You (Key Skills & Traits)+ Someone with a minimum of two years proven experience within an IT/Technical environment.+ Strong Customer Service Skills to both internal and external stakeholders.+ Technical proficiency in; Microsoft Windows 7-10, Windows Server 2008-2019, Microsoft Office, Office 365, Microsoft SQL Server, Software Install and Config.+ Azure/Cloud Platform experience.Desirable:+ University / College qualification in an IT based course+ Supplementary professional certifications+ TeamViewer, Microsoft Exchange, Microsoft Azure, Admin, PABX phone Admin+ Data migration experience+ Azure/Cloud platform experience+ Looking for a real challengeWhat we offer in return:+ Competitive Salary + Bonus Structure+ 23 days annual leave, plus the option to buy/sell 3 days annual leave+ Agile Working+ Wellbeing Initiatives (including access to a free Employee Assistance Programme)+ Enhanced Pension Contributions+ Learning Culture+ Regular Social Events+ On-Site Gym and Canteen at HQ (Farnborough)Sounds like a good fit Apply here for a fast-track path to the Hiring ManagerApplication notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processedon the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.