Data Centre Technician

Job Location	Farnborough
Education	Not Mentioned
Salary	£28,000 - £32,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Data Centre Technician£28000 - £32000FarnboroughMust Haves/Additional Information

Copper Cabling
Fibre Cabling
Customer Service Focused
Flexible
Team Player

Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance.On call - 5% of salary as an annual bonus, will be required one in every 5 weeks.Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00DescriptionOverall purpose of the job:Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.Key responsibilities for this job:

Installation of server, network and storage hardware with associated cabling/patching
Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
Decommission hardware and prepare for shipping whilst coordinating with third party couriers
Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
Perform audit work for clients cabling and hardware and produce supporting documentation
Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
Act as an access host for visitors of our clients to their Data Centre’s
Maintain a professional and disciplined approach at all times when working within client Data Centre’s
Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices
Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
Show competency with local policies and procedures of our third-party Data Centre providers
Ensure Data Centre’s are in a clean and presentable manor at all times
Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
Participate in 24x7x365 on call Rota to provide support for client access at Data Centres, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades,Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients

Skills and experience required:

Must meet SC and BPSS security clearance vetting and approval requirements
Previous experience in a similar role would be advantageous but not essential
Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions
Well organized and self-motivated with the ability to work alone and as part of team
Excellent written and verbal communication skills
Full UK Driving License and personal car is essential for this position
Logical in your approach to troubleshooting, problem solving and fault diagnosis
Ability to take ownership of issues and following through to resolution
Willingness to learn with friendly, professional and flexible attitude

Required skills

Security Clearance
Data Center

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