Customer Service Advisor

Job Description

Are you looking to become part of an innovative and market leading organisation that looks after some of the biggest brands in the UKAre you an experienced Customer Service professional looking to build a career with a well-established company, or are you looking for that first step into an office roleWe are looking for special people to join us and bring an innovative spark with them. We solve problems and overcome challenges for a living here, so positive energy flows through our veins.We have a fantastic opportunity for a Customer Service Advisor to join us in our Farnborough Contact Centre. Reporting to the Call Centre Manager, the role of the Customer Service Advisor is to answer inbound calls from customers, processing orders, andmanaging customer queries ensuring the highest level of customer care is met at all times. As part of working within the Shared Resource team, this role will likely work across multiple clients and systems within a normal working day. Key Responsibilities

• Answer Incoming Calls and answer customer queries in a friendly informative manner.
• Provide accurate information on products and/or services available.
• Understand processes (i.e. returns) and be able to articulate this on the phone to customers.
• Managing the customer personal credit account process where applicable, from creation to payment handling.
• Undertake all aspects of administrative work competently, including accurate data entry and attention to detail throughout.
• Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate and in a professional manner.
• Process the fulfilment of formal customer correspondence.
• Follow Company/Client procedures at all times when responding to customer queries.
• Have a sound knowledge of all Client processes and procedures.

We would welcome applications with the following skills; Customer Service, Advisors, Call Centre, Phone, Admin, Office, Administration, Telephony, Communication, Contact Centre, Inbound. Benefits

• Enhanced Annual Leave entitlement; starting at 31 days (including public holidays), increasing up to 36 days with long service
• VIP Discounts on select clients products and services.
• Access to our prestige Benefits and Rewards Portal; including discounts on High-street shopping, days out, entertainment and food & drink, including popular brands such as Apple, Samsung, and Buyagift.
• Long Service Rewards; both financial and leave based.
• Health Cash Plan; in which you can get money back on health treatments such as prescriptions, eye care, dental, and more.
• Life Assurance Scheme; A scheme that may provide a lump-sum payment should you die whilst employed by the company.
• Career Development Opportunities; through E-Learning, Management Development Programmes, and Apprenticeships in which you can gain professional qualifications during working time at no cost to yourself.
• Access to a well-established Employee Assistance Programme provider; who provides support to our people and their families in areas such as their health and wellbeing.

And other excellent benefits youd expect from a market leader. Essential Skills

• Excellent verbal and written skills.
• Ability to establish and maintain effective working relationships.
• Strong interpersonal skills and/or previous experience working in a customer service-based role.
• The ability to maintain calm under pressure.
• Undertake tasks with speed and accuracy.
• Work as part of the team to ensure work is completed.
• Minimum of 1 years experience in a customer service-based role.

Desirable Skills

• Previous experience of working within a contact centre is desired, but not essential for the role.

About Company Whistl are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billionitems annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

Keyskills :
AdminCall CentreCommunicationContact CentreCustomer ServiceTelephonyAdministrationOfficePhoneAdvisorsInbound.