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Head of Account Management

Advanced Supply Chain
Job LocationEuroway Industrial Estate
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you obsessed with delighting customers and ensuring success and growth across your teams and business Are you a strategic thinker, able to deliver on customers expectations whilst continuously driving excellent service from your wider team Does theopportunity to work in a successful, agile, and growing business and a team that is ripe for change excite youOur Head of Account Management is key role direct line managing the Client/Account Management team. Your primary responsibility is to develop and execute strategic plans that foster growth, ensure overall success, and promote world-class customer experiencesacross our entire organisation. You will play a pivotal role in expanding our trusted client relationships, implementing insights and innovations to improve our services, and overseeing projects that deliver new or enhanced offerings to our diverse clientele.As a key escalation point for all internal and external stakeholders regarding client concerns, you will guarantee that all contracts operate efficiently and effectively, both commercially and operationally. Your focus on delivering outstanding customerservice will be the cornerstone of your success in this role.This is a full-time permanent position with us, and in return you will receive a competitive salary and bonus alongside a flexible/hybrid work environment.Key responsibilities of our Head of Account Management:

  • Contract Knowledge - Ensure the team and business have a comprehensive understanding of our clients, their contractual arrangements, requirements, SLAs and our individual responsibilities against KPIs
  • Strategic planning for the year ahead, moving away from day to day by supporting the site leadership teams to achieve their objectives
  • Client Relationship Development - Forge and maintain long-term strategic relationships with all clients, positioning yourself and the company as trusted partners for their ongoing success.
  • Key Client Collaboration - Act as the crucial link between key clients and internal teams, ensuring seamless communication and collaboration at all times.
  • Project Leadership - Lead and support challenging and/or complex projects across the business, such as client onboarding, systems integrations, or process improvement initiatives.
  • Client Management Strategy Development - Work closely with the Account Management and operational teams to implement department-wide improvements, share best practices, and apply lessons learned from past engagements.
Skills and experience required of our Head of Account Management:
  • Proven experience in developing and executing successful account strategies
  • Experience in leading and developing high-performing teams
  • In-depth understanding of 3PL operations
  • Excellent interpersonal and communication skills, including the ability to communicate complex concepts to a non-technical audience
  • Strong analytical and problem-solving skills
What will you get in return as ourHead of Account ManagementAs our Head of Account Management you will be trusted to operate in a flexible/hybrid working model, you will receive a company laptop, free on-site parking including electronic charging points. Generousholiday allowance of up to 33 days (including bankholidays), plus the chance to buy up-to an additional 5 holiday days! You will also be eligible to apply for our cycle to work scheme upon starting.Are other exciting discounts include 25% ASOS discount code (after 6 months) rising to 30% after 3 years employment. Access to Reward Gateway giving you access to discounts off fashion, travel, luxury jewellery, dining and entertainment and much more!We also offer free yearlyflu vaccinations, eye care vouchers through Specsavers for eye tests or to help towards the cost of eyewear as well aspay to enterprivate healthcare for both medical and dental through Westfield Health.

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