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Group Warranty Administrator

LSH Auto UK Ltd
Job LocationErdington
EducationNot Mentioned
Salary27,000 - 27,378 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We have an amazing opportunity for a Group Warranty Administrator to work at our Erdington dealership.This is a full time role with a salary of £27,378 plus bonus.Circa £33,378You will:

  • Administer all agreed warranty claims ensuring that all necessary documentation and parts for return are processed in line with the vehicle warranty procedures.
  • Ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.
  • Return documentation for rejected warranty items for re-costing by service administration
  • Review SBI posting, analyse all rejections and resolve any outstanding issues, to minimise risk and ensuring warranty debtors are managed to satisfactory levels
  • Create and promote standardisation across group for greater consistency
  • Ensure all systems are adhered to and provide training where required on warranty process
  • Ensure that the image and levels of customer service within the department is in line with company standards
  • Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor
  • Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times.
You will have:
  • The ability to collate, organise and interpret data in order to provide clear and comprehensible information.
  • Proven track record of delivering a high calibre of customer services
  • be able to tackle tasks in a structured systematic manner, ensuring completion to plan and to quality standards.
  • Keen eye for detail
  • Effective relationship and communication skills
Benefits:
  • 23 Days holiday rising to 25 after 2 years service
  • Staff Car Scheme
  • Competitive Pension Scheme
  • Online vouchers through PerkBox
  • Eye care Vouchers
  • Life Assurance
  • Employee Assistance Programme
The CompanyLSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH International operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia,South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the United Kingdom.Our UK dealerships of high-end automobiles operates under our corporate business LSH Auto UK Limited and is made up of immaculate dealerships located across Birmingham and Manchester. Dealership sites include Birmingham Central, Erdington, Macclesfield,Solihull, Stockport, Tamworth and Whitefield.

Keyskills :
DealershipDocumentationPoliciesWarranty

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