Weekend Concierge - Erdington

Job Description

Weekend Concierge Erdington22 hours per week – 8am – 8pm – Saturday & Sunday Salary: £13,594.15 per annumOur well-established client are currently seeking a Weekend Concierge to join the business on a permanent basis. The successful candidate will be responsible for providing security cover at all times while also supporting residents and visitors with any customerservice support, working closely with the housing management team where necessary.Our client are seeking a candidate with prior security/concierge experience, working with vulnerable individuals.In return, our client can offer a friendly working environment and opportunity to further develop knowledge and skills within this sector.Please note, candidates are required to hold COSHH and First Aid Qualifications.Key Duties:

• Responsible for providing security cover and at times low level of housing related support to adults / young people living in supported or general needs accommodation as assigned.
• During the night and day, you will ensure that the premises are secure, monitoring the CCTV, enforcing policies and procedure, maintaining accurate / timely incident logs, liaising with the Emergency Services.
• Dealing with enquiries, communicating messages, collecting rent and service charges, completing health and safety checks, cleaning communal areas when required to ensure the safety of the building and residents.
• You will assist in delivering a customer focused support and housing management service to our tenants within a safe and secure environment, communicating and interacting with tenants, resolving or signposting where appropriate.
• To ensure a customer friendly service is afforded to all tenants and visitors, providing.

general advice and assistance where appropriate or arranging appointments.

• To provide access to all communal areas when required or within the specified times.
• To provide internal and external security patrols throughout the project in order that all

residents and their visitors are safe and can observe a physical point of contact. Patrol

• the building and grounds at the times specified and respond to any noise, unwanted behaviour and / or defects. Duties include, but are not limited to:
  • Dealing with and recording any anti-social behaviour including neighbour disputes, taking account of service users’ vulnerability and, where necessary carry out risk assessments and implement any actions to minimise the risk.
  • Undertaking, in emergencies, minor repairs or contacting the required resource to handle other emergency repairs. Where there is any danger of damage to the fabric of the building from third parties, contacting the relevant authorities.
  • Responsible for ensuring that the security system (CCTV) in place is operated in accordance with procedures.
  • Providing accurate detailed reports throughout the shift, recording all significant information within the handover document, to ensure day staff are informed of any relevant information / incidents, which may feed into the main support plan.
  • Responding and recording any faults, repairs or defects as specified ensuring any faults / repairs are promptly reported to the Maintenance Team.
  • Ensuring all residents and their visitors sign in and out of the building.

Required Skills & Experience

• Prior experience in a security or concierge role is preferred.
• Prior experience working with vulnerable individuals is required.
• Excellent written / oral communication skills.
• Excellent recording and observation skills
• Confident and able to deal with difficult situations in a calm/resilient and competent manner.
• Able to make decisions in relation to rules and regulations without supervision.
• Able to evaluate appropriate responses to both internal and external communication.
• To be self–motivated and able to work in a pressurised environment with minimal supervision.
• Able to work as a member of a team or alone 
• Good interpersonal skills- to develop a relationship of trust with residents and encourage and motivate them.
• To be attentive to emotional clues, be a good listener, understanding the relationship between feelings and behaviour.
• To be able to prioritise and plan effectively.
• Sympathetic to the needs of ex-offenders and homeless persons and have a commitment to encouraging residents to become more independent.
• A working knowledge of the issues faced by disadvantaged / vulnerable people.
• To demonstrate experience of working with and supporting other staff to deliver a high-quality support service to residents and service users.
• COSHH training qualification & First aid at work qualifications.

The Offering:

• 22 hours per week – Saturday & Sunday – 8am – 8pm
• £13,594.15 per annum
• Company benefits package.

If you believe you are a perfect candidate for this role and wish to discuss the details in more depth, please get in touch today!Ashleigh Winfield – –