1st Line Service Desk Remedy or ServiceNow

Job Location	Emley
Education	Not Mentioned
Salary	£200.00 - £250.00 per day
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract, full-time

Job Description

1st Line Service Desk (Remedy or ServiceNow) Rate - £200 - £250 per day OUTSIDE - 6 months - Remote Working Options / Flexible Working As a 1st Line Service Desk Engineer you will be the first point of contact for to customer queries from across our client base. You will help and advice end users, diagnosing and solving technical difficulties over the telephone and via remote support. You will have full responsibility for logging and handling tickets, escalations and follow ups utilising Remedy and ServiceNow.Our ideal candidate will have previously worked as a customer support / business support ideally within a large organisation. Outstanding customer service coupled with clear verbal and written communication skills are key. You must be able to seek relevant information from clients at the right time, and accurately record your findings. As well as holding sound technical capability, you should be a self-starter and natural problem solver, with the ability to multitask on a fast-paced service desk.Key responsibilities include:• Providing efficient and effective customer service to end users and other stakeholders• Acting as the first point of contact for technical service requests• Logging and maintaining chronological detail throughout a service ticket lifecycle• Providing 1st line diagnosis and resolution with a high level of first-time fixes• Responding appropriately to more complex problems through escalation• Prioritisation and management of workload to ensure client SLAs are met• Working in accordance with company policies, procedures and practicesInterested You will need:• Previous experience providing IT support / Customer Support • Experience of ServiceNow or Remedy.• ITIL• Exemplary customer service and problem-solving skills• A clean driving licence and access to a vehicle. Rate - £200 - £250 per day OUTSIDE - 6 months - Remote Working Options / Flexible Working 1st Line Service Desk (Remedy or ServiceNow)

APPLY NOW