Helpdesk Operator

Job Location	Elveden
Education	Not Mentioned
Salary	9.07 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	part-time/>Apply no

Job Description

Helpdesk OperatorFrom fixing faults to replacing items, joining our Technical Services team means you can be a superhero for families during their break. The dedicated team provide a speedy response to any service breakdown while delivering excellent care, so our guestscan relax knowing theyre being taken care of.Reporting to the Technical Services Manager, this is a key role as the Technical Services Helpdesk is the hub of communication for the reporting and monitoring of accommodation faults and issues.HELPDESK OPERATORYour role will involve handling requests via phone and the fault reporting system from guests or colleagues relating to faults/ issues with accommodation. You will then liaise with the relevant department to allocate jobs to the Technicians or Housekeepersand update the system accordingly.HOURS OF WORKYou will be contracted to work 80 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.ABOUT YOUThe successful candidate will be able to control busy work loads and plan and organise works throughout the day keeping a level head, especially when dealing directly with a guest.Essential requirements:

You should be a competent user of PC applications, including Word, Excel and Email
Excellent communication skills in order to liaise with Contractors, Guests and Staff effectively and in a friendly manner
Ability to perform under pressure

Desirable requirements:

A Health and Safety qualification and background

ABOUT THE BENEFITSCenter Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

Management / staff bonus scheme
Reward & recognition scheme
Free use of on-site leisure facilities
Discounted Center Parcs breaks
20% discount in restaurant and retail outlets
An employee assistance programme providing support on financial, health and legal matters

If this sounds like your ideal job, then wed love to see your application.Closing date: 17 August 2021 at 12 NoonInterviews to be held: W/C 16 August 2021Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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