Customer Experience Coordinator

Job Description

The RoleInnovative Customer Focused Agile Open and Engaging Entrepreneurial - Our key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Customer Experience Coordinator opportunity.How will you support us This role is working with Glassolutions part of the Saint-Gobain group and is the largest processor and distributor of glass in the UK. We offer a range of services unrivalled across the glass industry, supplying and processing glass for a broad range of applications.In the role of Customer Experience Coordinator, you will:

Proactively sell glass to glass-utilising companies.

Manage the entering, processing and progress of customer orders.

Represent the voice of the customer within the business.

Work with internal stakeholders to ensure quotations, enquires and complaints are communicated and resolved in a timely manner.

Promote and assist in the conversion of customers to Glassolutions ecommerce platform.

RequirementsWhat kind of person are we looking for First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you

Experience of building a rapport with customers remotely, working within a pre-defined set of processes.

Strong communication skills.

Good attention to detail.

Resilient, empathetic and open minded.

Desire to understand and satisfy customers.

BenefitsWhat will I get in returnAs well as a competitive salary and pension you will also have access to flexible benefits which can be tailored to suit your needs, these include;

Cycle2work

Share schemes

25 days annual leave, plus bank holidays

Discounts and cashback with 100s of retailers

Competitive maternity/paternity polices plus many more!

About UsWho are Saint-GobainSaint-Gobain was founded in 1665 to deliver a world first - the production of glass on an industrial scale. We have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employ 170,000 people worldwide. The UK & Ireland is home to over 30 of the most well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.You are applying to work with Glassolutions this is one of more than 30 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you will be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.Our Ambition as a businessAt Saint-Gobain, our goal is to Create great living places and improve peoples daily life. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.Do you want to be part of this vision Click apply, we would love to hear from you.Legal StatementSAINT-GOBAIN ENCOURAGE AND WELCOME DIVERSE APPLICATIONS AND ARE COMMITED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. Were committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment.AGENCY Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CVs/Applications from anyone unless invited to do so. Saint-Gobain accepts no responsibility for any fees related to unsolicited resumes.GDPR - You will find information on our privacy notice here: Required skills

Customer Service

Retail

Sales

Merchanting

Keyskills :
Retail Merchanting