Customer Care Advisor

Job Location	Elland
Education	Not Mentioned
Salary	£22,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Role:Customer Care AdvisorLocation:Elland, West YorkshireSalary:£22,500 (+ 5% yearly bonus)Job Type:Full time,Permanent.Requirements:2+ years customer service experience, 2+ years’ technical experience.Please note candidates without these requirements will not be considered.Customer Care Advisor Job Role:Interaction Recruitment are excited to announce a new opportunity with an Engineering Manufacturer in the West Yorkshire area. As a Customer Care Advisor, youll be responsible for engaging with customers through inbound phone and email contact; includinghandling quotes, sales orders, and general sales and customer service inquiries. You may also support the Internal Sales Team by engaging with customers through outbound contact campaigns to generate new sales orders and leads. Due to the nature of the industry,a technical background/experience discussing dimensions/measurments is essential.Customer Care Advisor Responsibilites:

Engaging with Customers via phone and email
Responding to Quote requests
Processing Sales Orders
Responding to sales and customer service enquiries
Investigating Customer complaints
Contacting Customers as part of sales campaigns
Adhering to agreed processes and Quality systems

Customer Care Advisor Experience:

2+ years customer service experience within a sales call centre environment.
Experience working with a technical product.
Processing quotations/sales orders.
Taking inbound calls and responding to customer queries via e-mail.
Complaint handling
SAP (desirable)
Proficiency in Microsoft Office and CRM software such as Sugar CRM.
Educated to GCSE equivalent in English and Maths

Customer Care Advisor Benefits:

27 days annual leave + stat holidays
Company pension
Onsite parking
5% Yearly bonus
Life Insurance
Employee referral scheme
Colleague of the Year Scheme
Length of Service Awards
Cycle to Work Scheme
Access to discounts/vouchers for high street brands
Dress down Friday

If you are interested in applying for thisCustomer Care Advisor position, please submit your CV. If you have any questions, please contact|

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