Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Manager

VITALENT LTD
Job LocationEastham, Wirral
EducationNot Mentioned
Salary28,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Service Manager£30,000BromboroughOur client, who is an industry-leading manufacturer, is looking for a Service Manager to join their fun and friendly team.Within this role, you will work in a fast-paced vibrant office environment and will be responsible for managing the team.Duties will include:

  • Customer liaison role is perfect for a passionate, customer focussed individual who is driven by high customer satisfaction levels
  • In this role you will be required to provide support to coordination staff including holiday/ absence cover
  • You will manage the department KPIs & job timescales
  • You will be reporting directly to the Operations Manager and in her absence, you will be responsible for supervision of the office staff.
  • You will organise Project Managers calendar - providing support when required
  • You will need to develop an ongoing relationship with company Account Managers providing a point of contact for any department queries etc.
  • This role involves dealing with invoice queries on any problem jobs
  • It is your responsibility to maximise customer value and minimise warranty visits
  • You will be the escalation point and resolution of customer complaints
  • You will be expected to encourage and develop a can-do team environment, leading by example and demonstrating passion, flexibility, and determination within the role
  • You may be required to undertake any other duties that reasonable fall within the scope of the role
  • The company reserves the right to vary your duties and responsibilities at any time according to the needs of the company.
Requirements:
  • Several years experience within a service/ maintenance type role with prior, demonstrated success
  • Solid business acumen and excellent commercial awareness
  • Previous customer service experience is essential
  • Experience working within a dynamic, fast paced, working environment
  • Ability to develop strong relationships with customers, suppliers, and colleagues
  • Excellent verbal and written communication skills
  • Experience in a senior role, supervising/ managing other members of staff
  • A confident individual who is comfortable making decisions
  • Have a financial awareness relating to number of visits to site, parts purchasing and shipment dates
  • Excellent phone manner, and previous experience speaking to customers over the phone
  • Excellent time management skills
  • Self-organisation skills and organisation of others
  • Driven individual who is up for a challenge

Keyskills :
Customer ServiceMaintenanceReportingTime Management

APPLY NOW

Service Manager Related Jobs

© 2019 Naukrijobs All Rights Reserved