Part time - Service Desk Administrator

Job Location	Earls Barton
Education	Not Mentioned
Salary	£12 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, part-time

Job Description

Position: Service Desk AdministratorLocation: Earls Barton, NorthamptonJob Type: Part-Time (15-20 hours per week)Salary: £12phBenefits: 20 days holiday (pro-rata)PensionWorking times: Shift Patterns between 7am - 7pm Monday to FridayOn-site parkingAt Davis Commercial Services Engineering Ltd we are seeking a dedicated and detail-oriented Service Desk Administrator to join our dynamic team in the HVAC servicing and maintenance industry. This role is pivotal in facilitating efficient operations andexceptional customer service. The administrator will serve as the first point of contact for clients and engineers, supporting with the management of service requests, dispatching teams, and ensuring all interactions are logged and resolved promptly.Main Responsibilities

Logging reactive calls received, report them to the team.
Contacting sites when calls received and ensure the information received is correct
Answering the service desk phones and deal with enquiries
Passing calls to engineers
Chasing parts and update service operative software to correct status and purchase order delivered
Reporting directly to the Service desk supervisor and ensuring that targets are consistently achieved
Provide emergency out of hours coverage, as part of a rota, which can change depending on the needs of the business, approx. 1 evening per week
Ensure all relevant information relating to the job is recorded on service operative software, i.e. All emails/PO’s/Permits/Updates/Telephone conversations etc.
Ensure all calls are at the correct status
Ensuring contract policies and processes are effectively communicated and implemented to meet contractual obligations
Liaise with Management and review KPI reports, action as appropriate
Ensure that service to the customer is of the highest standard and quality at all times and their requirements are met
Attend training and to develop relevant knowledge, techniques and skills
Adhere to health and safety policy and other requirements

Other Features of the PostThe above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.Requirements

Experience in the refrigeration and air conditioning industry would be preferable
Excellent telephone manner
Excellent I.T. skills
Ability to work on own initiative

Required skills

Communication Skills
Customer Service
Organisational Skills

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